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Catpickle!
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Catpickle!
Posted Last Year
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Group: Forum Members
Last Active: Last Year
Posts: 189,
Visits: 1.1K
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I recently bought this pack on MP by RM3D but for me the Earth textures look like a mesh instead of a nice Earth texture. The creator says I need be using the camera supplied which I am - is anyone who has bought this pack having any similar issues I load RM3D SK Earth SatView 1 Switch to Camera which is part of the project and I see this 
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Nirwana
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Group: Forum Members
Last Active: 4 Months Ago
Posts: 242,
Visits: 1.5K
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I don't have the pack (yet), but I was wondering, do the other scenes look OK to you?
My YouTube channel: Animations made with Cinema 4D and Reallusion Products
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Nirwana
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Group: Forum Members
Last Active: 4 Months Ago
Posts: 242,
Visits: 1.5K
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Update: Looks the same for me. It has apparently something to do with GI and the light (and perhaps the earth's atmosphere). The project with the moon (Moon Orbit) looks OK to me in iClone. That being said, I'm not planning to use this asset in iClone, so I'm not going to bother trying to find out what is wrong (I was primarily interested in the textures, the space station, and the astronaut). For iClone users, however, I cannot really recommend this Space Kit because all projects containing earth look "broken", i.e. as in the screenshot above; I would recommend that the creator of Space Kit look into this issue.
My YouTube channel: Animations made with Cinema 4D and Reallusion Products
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ReMark3Dcz
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ReMark3Dcz
Posted Last Year
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 68,
Visits: 954
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Hi Catpickle!
thank you for the information and the screenshot and the invitation to this form from the product page. I was originally wondering if it might be the graphics card, (but I see you have much better memory than me). Now that I see the problem in the picture, it's clear that the problem is in the scene. When I open the original project scene, it now shows the same artifacts, which was not the case a month ago for the finished product (see screenshots below).
Working on finding the cause. So far I can think of 3 possible causes based on changes in the last few days. The product was created in iClone 8.40 (the current buggy product is iClone 8.41). The nvidia driver has been updated. So far, it looks from the screenshot that the problem is a faulty object tessalation based on the material (GPU)
Anyway, the Earth scenes downloaded from Reallusion have a problem now even on my PC. I will try to find the problem and fix it as soon as possible. Thank you for the warning and please be patient. As soon as the scenes are fixed and uploaded, I will inform you here. In the meantime, I am withdrawing the product from sale until I get everything sorted out with Reallusion.
Kind Regards Martin (RM3D)  
https://marketplace.reallusion.com/character-creator/author/remark3dcz
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ReMark3Dcz
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ReMark3Dcz
Posted Last Year
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 68,
Visits: 954
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I found out that all my scenes, even the ones in progress, which worked 100% perfectly a month ago (I made videos, renders and screenshots from them) have similar errors now. I also found that the problem is somewhere in the iClone GI settings, because when I turn off the GI, the errors/artifacts disappear. (see screenshots). This suggests to me that the problem is in the upgrade from iClone 8.40 to iClone 8.41 or there is some complication with the new nvidia vs iClone GPU drivers.
So the scene itself is fine, but it is now misinterpreted by iClone 8.41.
I have a question to you about this finding to rule out other possibilities. Do you also have iClone 8.41 now? And the latest nvidia driver? (or are you using a different graphics card?)
Next steps:
RM3D
https://marketplace.reallusion.com/character-creator/author/remark3dcz
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ReMark3Dcz
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ReMark3Dcz
Posted Last Year
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 68,
Visits: 954
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After all night research :-) I finally found out that the problem is really in the last upgrade of iClone 8.40 to iClone 8.41.
I was able to install the older version quite difficult and even run both programs side by side, opening exactly the same scene. The latest iClone 8.41 has some BUG related to some error in the GI (Global Illumination) settings.
The problem seems to occur when layers with transparency are overlapped, the object is then incorrectly displayed in iClone 8.41 with a strange wire material, or not visible at all.
I also found out that the artifacts are not only related to the scenes with the "Earth", but also to other scenes, which before month worked 100% fine. I think we won't be the only ones. Anyway, there is nothing else to do but to write a task to support Reallusion, which I will do. Alternatively, you can then join in with a description of the problem.
I'm posting screenshots below, where you can see that no artifacts appear in the older version (iClone 8.40). On the other hand, I am relieved that the problem is not on my side. However, the problem remains. I completely understand your feelings. If you don't have the strength to wait for a fix from Reallusion, or their comment on the problem. It is of course possible to report the problem to support and request a refund.
Until some corrective upgrade is possible, if you manage to downgrade to iClone 8.40 (For any patience while waiting I will offer you free e.g. RM3D Space Kit - Jupiter with moons - https://marketplace.reallusion.com/rm3d-space-kit-jupiter-with-moons, or any other product as agreed) Thank you for your patience and understanding Martin (RM3D)  
https://marketplace.reallusion.com/character-creator/author/remark3dcz
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ReMark3Dcz
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ReMark3Dcz
Posted Last Year
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 68,
Visits: 954
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I've set up a Ticket for Reallusion Support
Correction:I apologize for the mistake in the title, I was up all night trying to figure out what the problem was :-)It's a bug in the update from iClone 8.40 to iClone 8.41 (8.42 hasn't been released yet, of course) Alternatively, if you have time, I recomend contact Reallusion Support as well
Kind Regards Martin RM3D 
https://marketplace.reallusion.com/character-creator/author/remark3dcz
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Nirwana
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Group: Forum Members
Last Active: 4 Months Ago
Posts: 242,
Visits: 1.5K
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Do you also have iClone 8.41 now?
I'm also on 8.41.; but, because I no longer have 8.40, I can't do a comparison.
However, as I said before, since I don't do my rendering in iClone, it's not much of an issue for me (which is also why I did not bother contacting you, Martin, via DM); I also figured that the problem was apparently GI related and thus, probably, something for RL to figure out and fix.
My YouTube channel: Animations made with Cinema 4D and Reallusion Products
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Catpickle!
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Catpickle!
Posted Last Year
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Group: Forum Members
Last Active: Last Year
Posts: 189,
Visits: 1.1K
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Martin,
I appreciate your efforts to look into this frustrating problem, I am quite happy to wait as it looks a very good item - when originally working, lets hope Reallusion can remedy.
I already have the Jupiter set and am eagerly awaiting the next planets.
Ill only look to refund if RL cant fix within a month say. -Then Id look to rebuy once\if they do.
There is a workaround ofc isnt there which leaves it less than designed.
Thanks for your efforts to look into this Martin
Barry
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animagic
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animagic
Posted Last Year
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Group: Forum Members
Last Active: 2 days ago
Posts: 15.8K,
Visits: 31.4K
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There is a recurring problem that a new version of iClone (and likely CC) breaks something. Years ago we have asked for a thorough regression testing process but I don't believe that was ever implemented. Besides the problem described here, we also have a reported issue with PopcornFX that is messing up current renders in 8.41.
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