Unfortunately you haven't included details of your graphics card which is the most important component. Because issues like the one you are experiencing are often graphics related, do make sure your graphics drivers are updated to the latest available. Often after updates to iClone and CC you will also need to update your graphics drivers so do check this first.

However, if the problem continues, please contact Support using the link below and supply your system information (dxdiag.txt). They will then be able to advise you further.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi using rtx4090 no updates for the graphic card

At least you have an update to 8.4, all I have is an update to 8.33

I don't see the update in the Hub either.

@animatedbeing and toppro77.

Log out of the Hub, close it and then log back in again, that should solve the issue.

Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Thanks for letting us know your graphics card. One other thing to try is to uninstall iClone 8 and then do a clean full install of 8.4. This might resolve the problem if there was an issue with the update. You can then do the same with Character Creator 4.

However, if it doesn't resolve the problem, please contact Support as I advised previously and they will help you.


                                                                

Peter
Forum Administrator

www.reallusion.com

Just an observation.  The other day prior to updating to 8.4 and 4.4, I updated my graphics driver to the latest for a 3090.  After the driver update I could open a project in Iclone, but if I tried to move along the time line, I would get the hourglass and the program would then just die.  I still had my old driver installation and after installing everything worked again.  I have not tried the driver update since installing 8.4 and 4.4.  Why tempt fate?

That worked. I now have 8.4. Thanks

I have done this steps and still iClone or Character creator not opening , When opening the iclone or CC its says please wait and then the iclone closes does not open the programe.

When opening the IRay Stand Alone app, i am getting a error "IrayStandaloneRender.exe - System error" please see the screenshots i am attaching here.

These are the steps i have done so far and still not working !
1) Log off from Rellusion Hub and Login back and opening the iclone = still not working
2) Uninstall iClone & CC and Reboot the PC And then re-Install the app = still not opening the programe
3) Uninstall Iray Render and Reboot the pc and install the app again = still not opening
4) Delete this folder C:\Program Files\Reallusion AND reinstall the app still not opening
5) Using RTX 4090, restore to Default setting and reboot the pc still not opening the app ( All Up to date Graphic Card)Please help. Screenshot Attached