Hello, I wanted to update to Cartoon Animator version 5.11.
When I refresh from the Updates section, I got the warning that there is no internet connection.
After unistalling the Cartoon Animator program, I saw the v5.11 version. I pressed the Install button many times, but after a while I get the following warning and the Cartoon Animator program is not installed or updated.

"Cartoon Animator install failed or canceled!"

When I tried the same process for headshot, it was installed without any problems.

Thank you


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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

After many attempts, the installation is complete.
But the internet connection problem started again.

"You are disconnected from the Internet right now.
................"

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

It sounds like something is blocking access to our servers. Which Security software do you use?

                                                                

Peter
Forum Administrator

www.reallusion.com

UPDATE:

After testing we have detected a connection problem with the Hub and are investigating. I'll update again when more is known. 

Apologies for the inconvenience caused.

                                                                

Peter
Forum Administrator

www.reallusion.com

@Peter thanks
It's working fine when I tested it right now.

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https://www.youtube.com/yepkoo
https://dev.epicgames.com/community/profile/bxvo/Yepkoo#learning

Yes we tracked down the issue and fixed it. Great to hear everything is ok now. Once again apologies for the inconvenience this caused. 

                                                                

Peter
Forum Administrator

www.reallusion.com