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Message
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hyang546
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hyang546
Posted 4 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 5,
Visits: 29
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I have been CC3 for months and everything was fine. But recently I had a problem that was not there before. I found out that Reallusion Hub and Iclone interfere with wi-fi connection on PC while running. For example, it causes delays and pauses during skype voice and video conversation and most important causes pauses and delays while using the live face plugin in iclone and Rokoko motion capture. I tried different network resets, drivers, reinstall and tried different internet sources. Someone post a similar issue previously but no response yet. 67% of original size (was 751x21) - Click to enlarge![https://forum.reallusion.com/uploads/images/067db991-bc91-4221-85dd-0e91.png](https://forum.reallusion.com/uploads/images/067db991-bc91-4221-85dd-0e91.png)
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Rampa
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Group: Forum Members
Last Active: Last Week
Posts: 8.2K,
Visits: 62.5K
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You can quit the Hub, and see if that makes a difference. right-click it in the system tray and select "Quit". 67% of original size (was 751x21) - Click to enlarge
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animagic
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animagic
Posted 4 Years Ago
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Group: Forum Members
Last Active: 6 days ago
Posts: 15.8K,
Visits: 31.3K
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Another connection is the Smart Gallery. You can try setting that to offline. I don't have iClone in front of me, but there is a setting for that in SG.
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Amper Sand
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Amper Sand
Posted 4 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 731,
Visits: 5.2K
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hyang546 (8/6/2021) causes pauses and delays while using the live face plugin in iclone and Rokoko motion captureHonestly, I consider this pretty normal as the communication is made via WiFi.
______________________________________________________________________________ Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend In progress: Black Mamba AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12
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MilesV
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MilesV
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 133,
Visits: 2.2K
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This was supposed to have been resolved with a recent update. If you reach out to RL through the Feedback Tracker, they should be able to track down and fix the issue. https://forum.reallusion.com/358057/Reallusion-Hub-v40955131-ReleasedMiranda (RL) (7/21/2021)
Hi everyone, Hub v4.09.5513.1 was released for the following updates. This update is mainly for PC users only. - Enhanced: Optimizes flow when serial number verification failed.
- Fixed: Network stability issues when the Hub was running in certain environments. (FT #7909, reported by aew928)
Through this update, the network connection shall not be affected by Hub. If you still find the similar issue, please contact us via Feedback Tracker or Support System, thank you!
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hyang546
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hyang546
Posted 4 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 5,
Visits: 29
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Yes, it works when I quit the Reallusion Hub. But whenever I turn on the iClone 7, it causes the same internet issue.
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hyang546
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hyang546
Posted 4 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 5,
Visits: 29
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Delays are acceptable when I use a motion capture suit especially when I am not in a magnetic-free environment. However, the problem caused by iclone is that it makes the suit disconnect with my pc every six seconds, which is not acceptable.
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hyang546
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hyang546
Posted 4 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 5,
Visits: 29
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I turn off the smart library or make it offline. But it doesn't make difference.
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hyang546
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hyang546
Posted 4 Years Ago
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Group: Forum Members
Last Active: 4 Years Ago
Posts: 5,
Visits: 29
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Thank you so much for the reply. Although it seems that this update hasn't solved the problem completely, I will track this feedback. Thanks again!
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roger4038_039037
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roger4038_039037
Posted 4 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 19,
Visits: 216
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I have the same problem as you, hyang546. With my ASUS ROG RAPTURE GT-AX11000 router I have a great connection for my Smartsuit in Rokoko Studio (mostly green lights and a few yellow). However, every time I start iClone 7 the Smartsuit keeps losing its connection for many seconds and then it comes back for a few seconds. Sometimes iClone 7 turns off my wifi too. These interruptions begin almost as soon as iClone 7 is started. That is, this happens even before clicking Start Livestream in Rokoko Studio. After I exit iClone 7 i have a perfect connection again with my Smartsuit in Rokoko Studio. I have the facial mocap stuff for iClone but have to consider livestreaming via some other software and then use Rokoko's facial motion capture solution. At the moment I can use my Rokoko Smartsuit, but not live via iClone 7.
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