Thank you all for your feedback.

As Joanne already explained, we believe the issues being reported should be fixed in the most recent updates.

However, if you continue to have problems, please can you contact Technical Support using the link below as we will need a little more information.

https://www.reallusion.com/member/#/en/support-ticket

Thanks.

                                                                

Peter
Forum Administrator

www.reallusion.com

I have the same problem as you, hyang546. With my ASUS ROG RAPTURE GT-AX11000 router I have a great connection for my Smartsuit in Rokoko Studio (mostly green lights and a few yellow). However, every time I start iClone 7 the Smartsuit keeps losing its connection for many seconds and then it comes back for a few seconds. Sometimes iClone 7 turns off my wifi too. These interruptions begin almost as soon as iClone 7 is started. That is, this happens even before clicking Start Livestream in Rokoko Studio. After I exit iClone 7 i have a perfect connection again with my Smartsuit in Rokoko Studio. I have the facial mocap stuff for iClone but have to consider livestreaming via some other software and then use Rokoko's facial motion capture solution. At the moment I can use my Rokoko Smartsuit, but not live via iClone 7. 

Thank you so much for the reply. Although it seems that this update hasn't solved the problem completely, I will track this feedback. Thanks again! 

I turn off the smart library or make it offline. But it doesn't make difference. 

Delays are acceptable when I use a motion capture suit especially when I am not in a magnetic-free environment. However, the problem caused by iclone is that it makes the suit disconnect with my pc every six seconds, which is not acceptable.

Yes, it works when I quit the Reallusion Hub. But whenever I turn on the iClone 7, it causes the same internet issue. 

This was supposed to have been resolved with a recent update. If you reach out to RL through the Feedback Tracker, they should be able to track down and fix the issue.

https://forum.reallusion.com/358057/Reallusion-Hub-v40955131-Released

Honestly, I consider this pretty normal as the communication is made via WiFi.

______________________________________________________________________________
Software developer. iClone hobbyist since January 11, 2020. Best work so far: Robots among us: The Lab and The sad end of a legend
In progress: Black Mamba
AMD Ryzen 3950X 16C/32T 4.2 GHz, 64GB RAM, RTX2080 11GB, 2TB Samsung 970 Pro SSD, 8TB Seagate BarraCuda HDD, Win11 64-bit, iClone 8.12

Another connection is the Smart Gallery. You can try setting that to offline. I don't have iClone in front of me, but there is a setting for that in SG.

---