Greetings,

I just re-installed iClone but now all my purchased content is missing, as shown in the screenshot below.

I thought that all I had to, to re-install the content was to refresh the Smart Gallery and all my content would appear with a little arrow on it to re-install.
I tried this but it hasn't made any difference.

Any suggestions or advice would be greatly appreciated.

Thanks.
Best Wishes,
Prodos
Melbourne, Australia

When you uninstalled iClone did you also uninstall all of your content? Normally purchased content does not get removed when doing an uninstall. The only items that would be removed are those contained in what was once called "Bonus Resource Pack" - now listed in the SG as "Free Resource". If you reinstalled iClone using the same path as your previous installation then just about everything should still be there. You can update the SG list by selecting "Sync Installed Assets" from the drop down list under the small arrow. You can also open the Smart Gallery and select "Not Installed" from the drop down list and this should show anything missing:





Gerry

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System: Win 10 Pro (21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-536.99), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.

Update:

I'm now successfully re-installing all my purchased content.

What threw me off was that:

After re-installing iClone (to fix some other issue) Smart Gallery was not detecting my purchased content.
When I went to my "orders" page and clicked on "Install.RLD" I was presented with two options.

As shown in the screenshot below, one of those options was:
A: SMART GALLERY ... which referred to iClone 7

The other option was:
B: ORIGINAL DOWNLOAD (whatever that means) ... which referred to iClone 6

It turns out that option "B" does also work for iClone 7.
I tried it and it works.

Why option "A" doesn't work, I don't know.
I did try repeatedly clicking the refresh/sync button in my Smart Gallery, but it didn't seem to make a difference.



iClone functions, processes, and instructions are a unique blend of
magnificent & ridiculous, clear & confusing, intuitive & dumb-as-a-door-knob.



Best Wishes,
PRODOS
Melbourne, Australia

Greetings.
(re-posting this resolution since I can't see the post I just put through.)

An update ...

I am now successfully re-installing my purchased content.

Smart Gallery was not able to detect it after my recent re-installation of iClone.

But I discovered I was able to simply use method "B" from my orders page, as shown in the screenshot below:
I was thrown off by the fact that method "B" -- the way it's described -- seems to apply to iClone 6.
What I found was that it DOES also work for iClone 7.



I hope the above might be helpful for anyone else who runs into the same sort of issue.


Best Wishes,
PRODOS

Greetings Alvin,

Thanks for that very clear explanations of what happened with my iClone re-installation & how this affected the behaviour of Smart Gallery!

Now I understand the logic behind it & it makes sense!

... we will do our best to improve Smart Gallery

In the process of trying to fix this issue, I've been very fortunate to receive advice and assistance from some very experienced iClone users -- some of them through private emails.
One of the things they ALL had in common was that, in their personal use of iClone, they never used Smart Gallery and felt quite negative about it and advised me to avoid using it.

From what you've now explained -- and I appreciate it -- it seems to me that the Smart Gallery idea is quite valuable and that, with a bit of feedback from experienced users (who are all a lot smarter than me) I'm sure Reallusion's brilliant technical people & developers should be able to solve most of its drawbacks.

The problem is that, once experienced users "give up" on using a tool such as Smart Gallery, Reallusion no longer gets any feedback from them.
Since Smart Gallery is such a prominent feature of iClone, it would, in my humble view, be good business to improve its functions enough to "win back" those experienced iClone users.

Thanks again for your helpful notes.



Best Wishes,
Prodos
Melbourne, Australia