Do you see the Character Creator 3 splash screen that appears when it is loading? If so what happens next? Does it reach a certain point and freeze or do you get an error message?
Also do you have a icon for Character Creator 3 on your Desktop? If not this might indicate the install was not completed correctly. Please open the Reallusion Hub and see if CC3 is showing as being installed. If it is, try uninstalling and then reinstall but do check to see if any error messages are shown during the installation process.
Once you have tried this, please do let us know how you get on. Thanks.
Peter
Forum Administrator
www.reallusion.com