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opening livelink plugin from iclone causes crash

Posted By davidmaximo 3 Years Ago
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davidmaximo
davidmaximo
Posted 3 Years Ago
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It's been crashing iclone ever since I updated to 1.22. I've tried uninstalling and reinstalling both iclone itself and the plugin and it still crashes.
lianchiu
lianchiu
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Hi,

In some environments (like Alienware) with the dual-monitor may have this issue. CryingCrying

Before this issue fixed, here is the workaround:
1. Try to disable your extended monitor(ref: https://itstillworks.com/switch-dual-monitor-single-1209.html)
2. Open IC/CC and close it to makes IC/CC always open in the main monitor
3. Enable your extended monitor back.
4. Done BigGrin

* Not use the dock/undock function on the LiveLink

2 Workaround: 
Disable Extended Monitor will fix temporary
Disable the on-board Graphic card 
(for Notebook with dual graphics cards. Ext Alienware)

If not work, please submit a support ticket, we may need more information from you.



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