Hi...
Is the character you created in CC2 using content from the Reallusion Content Store or Marketplace (such as clothing, hair etc.). If so, has this content been purchased or were you using trial versions?
If the content showing trial has been purchased then it may be that the content needs to be activated. Please try going to Help > Content 1-Click Verification in iClone 6 and Character Creator 2. This should then verify all your content in one go and any trial content issues or no internet messages should be resolved.
Peter
Forum Administrator
www.reallusion.com