Hi, they kindly answered to me. They sent me a new serial and it worked well. Write to them, send them the proof of your purchase, they answer in 24 h. I didn' get answer because I had their old adress. I found the right adress at the link Peter gived

This is thre right  adress

support@facewaretech.com


     

I've just bought it and having the exact same issue. Does anyone know how to fix it?

Luckilly I've purchased it through Paypal, so will force a refund if they ignore my ticket as they seem to be doing with you.

Thank you Peter, I've sent to them another mail with my proof of purchase and SN I'm waiting for their answer.


     

Sorry to hear you are having these problems. 

In case you are sending a support request to the wrong email address, please see the FAQ page below which explains how to contact Faceware Support. Sadly as a 3rd party product, only Faceware can do the license change required to move from one computer to another.

https://kb.reallusion.com/Product/52559/Faceware-Service-Notice

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi,

I have posted a FT for it (https://www.reallusion.com/FeedBackTracker/Issue/Faceware-licence-not-valid)

Just one thing to know for everybody who plan to buy faceware. If you change your machine, big big problem. I'm waiting for RL solution because I bought it at reallusion (bundle). I've paid 699$ for it and now I can't install.


     

Hi,
I've changed my machine and reinstalled everything. I have deactivated faceware real time and faceware profil on the old machine. I've reinstalled faceware real time for iclone but when I enter the ticket with my SN, it says there's no license for this ticket. I've sent many mails to faceware support without any answer. What have I to do?  Thank you