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By charly Rama - 6 Years Ago
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Hi,
I've changed my machine and reinstalled everything. I have deactivated faceware real time and faceware profil on the old machine. I've reinstalled faceware real time for iclone but when I enter the ticket with my SN, it says there's no license for this ticket. I've sent many mails to faceware support without any answer. What have I to do? Thank you
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By charly Rama - 6 Years Ago
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Hi,
I have posted a FT for it (https://www.reallusion.com/FeedBackTracker/Issue/Faceware-licence-not-valid)
Just one thing to know for everybody who plan to buy faceware. If you change your machine, big big problem. I'm waiting for RL solution because I bought it at reallusion (bundle). I've paid 699$ for it and now I can't install.
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By Peter (RL) - 6 Years Ago
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Sorry to hear you are having these problems.
In case you are sending a support request to the wrong email address, please see the FAQ page below which explains how to contact Faceware Support. Sadly as a 3rd party product, only Faceware can do the license change required to move from one computer to another.
https://kb.reallusion.com/Product/52559/Faceware-Service-Notice
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By charly Rama - 6 Years Ago
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Thank you Peter, I've sent to them another mail with my proof of purchase and SN I'm waiting for their answer.
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By royaloinker - 6 Years Ago
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I've just bought it and having the exact same issue. Does anyone know how to fix it?
Luckilly I've purchased it through Paypal, so will force a refund if they ignore my ticket as they seem to be doing with you.
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By charly Rama - 6 Years Ago
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Hi, they kindly answered to me. They sent me a new serial and it worked well. Write to them, send them the proof of your purchase, they answer in 24 h. I didn' get answer because I had their old adress. I found the right adress at the link Peter gived
This is thre right adress
support@facewaretech.com
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