Channel Cat (9/16/2020)
I purchased the SkinGen Premium in the 4-in-1 package and I get the same message. I can apply the default decal texture in the skingen tools but when I try to click on the base color in the texture settings it prompts me to purchase SkinGen Premium. I tried re-registering and re-downloading but the same thing happens. I also have issues with the Street Fashion Base Clothing. It says unlicensed and it takes two or three clicks to apply clothing but when it is applied to the character there is a watermark most of the time. I've spent a lot of money on these products to have this many issues. I think it might be a smart gallery thing.
Sorry to hear you are having problems. Are you trying to use CC3 online or offline?
Also when you installed the SkinGen Premium Plug-in from the Reallusion Hub did it complete successfully? (no error messages). It's also important that Character Creator is closed down when installing any plug-ins? If in doubt, please uninstall the SkinGen Premium Plug-in and install again making sure that CC3 is closed down when you do.
For content pack watermark issues, please try going to Help > Activate Entire Library. This will normally resolve watermark issues.
Do give the above a try but if you continue to have problems, please contact Technical Support
who will be able to advise you further. Thanks.