It was not made clear to me during the purchase process/chatting with the help-chat that the cartoon creator that I purchased would not work on my mac. When I went back into that chat, I was told I needed to buy something additional to run windows on my mac, so I asked for a refund. The support ticket response said that it wasn't working because I was on a trial version, but I am not, I purchased the product and the hair kit as a bundle. When I tried to download them, my mac said it had no way to open them. 

If anyone here has better information than the chat feature provided in the reallusion shopping pages or the responses from the support staff, I would appreciate it. I just want to know if I can use what I bought or if I need a refund and need to keep looking elsewhere for a product I can use. 

Tiffany