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Not activating

Posted By bill.skora 4 Years Ago
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Not activating

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bill.skora
bill.skora
Posted 4 Years Ago
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I bought online 7 and downloaded it when I went to install it and get activation it just stop and says no internet connection I have checked every thing I have tried to put code in offline and it says wrong code a bought it from reallusion website
Peter (RL)
Peter (RL)
Posted 4 Years Ago
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Hi...

To activate iClone 7 you will need to be online.

The most common cause of connection issues is when you are using a proxy or vpn connection, or your security software is blocking access to our servers.

To try to resolve the connection issues you are having, please see below:

1) Please try the following steps in Windows 10:

a) Go to "Start" > "Settings" > "Network and Internet" > "Proxy". 
b) Now check to see if you are using a Manual Proxy Server. Please disable this option if it is currently on.
c) Go to "Start" > "Settings" > "Network and Internet" > "VPN".
d) Again check to see if you are using a VPN. Please disable this option if it is currently on and try again to activate iClone 7.

2) Please temporarily disable any security program - such as software firewall, hardware (router) firewall, antivirus, ad-blockers from toolbars - that may interfere with the activation process. Once complete, please turn back on.

I hope the above can help you.


                                                                

Peter
Forum Administrator

www.reallusion.com
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4 Years Ago by Peter (RL)
bill.skora
bill.skora
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Still does not work it says setup is unable to retrieve the information from internet to validate your serial is there any way I can get a new activation code and try again
bill.skora
bill.skora
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I downloaded Character creator and installed it no problems it. Activated ok
Peter (RL)
Peter (RL)
Posted 4 Years Ago
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If you are still unable to activate iClone 7 then you can request an offline activate code from Technical Support. Please find instructions in the attached PDF document (ignore reference to the older version).


                                                                

Peter
Forum Administrator

www.reallusion.com
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offlineinstallation.pdf (162 views, 259.00 KB)
bill.skora
bill.skora
Posted 4 Years Ago
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Why is it nobody wants to know I have sent about 5 tickets even smart gallery won't activate 
bill.skora
bill.skora
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Thanks I have sent it how long will it take please



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