Sorry for the inconvenience, I just downloaded the character creator 3 software and I am experiencing a problem: The program does not load any content because an error message appears saying

"failed to load the file"

Also when loading the software, you never see the environment in the workspace, it looks blank and everything you drag there looks like when in the 90's the windows crawled on the screen leaving a trace of the window printed.

I hope you can solve this problem and give me guidelines to solve it.
This is the features of my Pc.

Thanks for your attention