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can't install 3.11

Posted By Mikie123 Last Year
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Mikie123
Mikie123
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Just received the message for the upgrade.  Used 3.04 last week.  Worked OK.  Tried today would not load.  See the screen but it does not load.  Uninstalled.  Downloaded 3.11.  Installed it.  Still load.  Purchased 4/2/19.  Should last a little longer.  
Mikie123
Mikie123
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No response.  Here is my e-mail.  Send me an e-mail for the refund.
Peter (RL)
Peter (RL)
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Are you using an Nvidia graphics card and have you recently upgraded your Nvidia graphics drivers? If so that could be the problem. Please see the thread below and try rolling back your drivers to the versions listed. That should resolve the problem if it is related to graphics drivers.

https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-Issues

However if after checking the above you still have problems, please contact Technical Support using the link below and supply your system dxdiag.txt file. They will then be able to advise you further.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com


Mikie123
Mikie123
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I tried the above.  Did not help.  I am in the process of stopping payment.



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