Mikie123
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Mikie123
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 60,
Visits: 236
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Just received the message for the upgrade. Used 3.04 last week. Worked OK. Tried today would not load. See the screen but it does not load. Uninstalled. Downloaded 3.11. Installed it. Still load. Purchased 4/2/19. Should last a little longer.
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Mikie123
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Mikie123
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 60,
Visits: 236
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No response. Here is my e-mail. Send me an e-mail for the refund.
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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Are you using an Nvidia graphics card and have you recently upgraded your Nvidia graphics drivers? If so that could be the problem. Please see the thread below and try rolling back your drivers to the versions listed. That should resolve the problem if it is related to graphics drivers. https://forum.reallusion.com/419954/IMPORTANT-Nvidia-Graphics-Driver-43602-IssuesHowever if after checking the above you still have problems, please contact Technical Support using the link below and supply your system dxdiag.txt file. They will then be able to advise you further. https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
Peter Forum Administrator www.reallusion.com
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Mikie123
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Mikie123
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 60,
Visits: 236
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I tried the above. Did not help. I am in the process of stopping payment.
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