Hi I have recently had to reinstall my iClone 6.53 and now it says i cant use things like trees ect because i dont have directX 11 installed. I habe double checked my system and it is running DX11. any ideas on how to get it to work again.

Thanks in advance
PS running system 7 still because i dont like windows 10. 

The warning about DirectX 11 is referring to your graphics card. So while your OS may support DirectX 11 you also need a graphics card that fully supports DX11 and has sufficient video ram.

Please tell us which graphic card you are using and we can tell you if it is supported for iClone.


                                                                

Peter
Forum Administrator

www.reallusion.com

You can also check this yourself by running dxdiag.exe and then selecting the Display tab. Look for the Feature Levels:



If these include 11_0, 11_1, etc. you have a functioning DirectX 11.

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This is the info I have for my graphics card. Because it doesnt have the full info yours has Im assuming my card is incompatible. Time for a computer upgrade i think. But saying that im sure i have had it running in the past. bet ce la vie

I looked up the specs and the claim is that the card does support DirectX 12, which means it should support DirectX 11. 

Did you check for updated drivers? The one you have is from September 2017, so there may be a newer one.

The card is a pretty underpowered otherwise, so if something like a GTX 1070 would fit your budget, that would help. Even with an older CPU an updated card gives a performance boost.

OK, there is another tool you can use called GPU-Z that will positively indicate the level of DirectX support (and many other useful items).  It's a tool that many of us use.

Download it here: https://www.techpowerup.com/download/techpowerup-gpu-z/.



In Windows 7 you have up to DirectX 11 support, but that should be sufficient.

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