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Failed to load project file

Posted By Dorothy Jean Last Month
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Dorothy Jean
Dorothy Jean
Posted Last Month
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Last Active: 4 days ago
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Hello,
I sell content on the marketplace and a user is having an issue with some of the content. When they try and load the project file they get an error that says "Failed to Load the file"  
A different user who bought the same content says they are not having that issue and the project loads. When I try and load the project I as well have no issues.

The user with the issue has the most updated version of CC3.

I want to make sure this gets fixed since they paid for the content so please if someone could help me that would be great. I have been working with the user via skype to try and help troubleshoot but even after making a new project file and trying other things, the file still won't load.  Please help!!!!
The-any-Key
The-any-Key
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