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Problem activation pack CC3

Posted By eligriv.teso Last Month
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eligriv.teso
eligriv.teso
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Hello I restt my topic, because the first time I got it mi in poll Doze(I'm idiot srry) I have a problem of activation of a pack I think because I have everything you need to work on CC3 but I can export my character for Unreal engine 4 when I use the ears of elf and other but for a random character it works. I reinstall the software reinstall the pack but nothing has settled my problem, I do not know what to do. Sadhttps://forum.reallusion.com/uploads/images/400247f7-4222-4f3a-b673-8124.jpghttps://forum.reallusion.com/uploads/images/e4384d79-7afd-4c3d-8720-11c8.jpghttps://forum.reallusion.com/uploads/images/ae316c97-88f0-4fb4-956f-85e3.jpghttps://forum.reallusion.com/uploads/images/630cbe0c-0cb3-463c-84b6-d19c.jpg
Peter (RL)
Peter (RL)
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Hi...

You are getting the watermark because the CC Essentials Morphs & Skin pack is not registered in your account. Did you perhaps purchase this separately using a different account?


                                                                

Peter
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www.reallusion.com


eligriv.teso
eligriv.teso
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Hi thank's for your rep
No, all licenses were activated on the same accounts and purchased on the same accounts. I reverified today if the problem was solved but nothing unfortunately. Sad As can be seen on screenshots, I can uninstall but I can not open it and it is not the trial version.
https://forum.reallusion.com/uploads/images/e8b2d1c7-d24c-4be2-9468-fbbf.jpghttps://forum.reallusion.com/uploads/images/f5b7ca7b-6920-4aae-9c33-f1a9.jpg

-I have two questions for can be solve my problem

1- Is it possible to reinstall all the software on my other pc without having to pay a license?

2-Would it be possible to request a refund of all software (Purchased 2 days ago) to be able to re-download them? but I'm afraid of being a "loser" because I am French and paying € to $ generates extra costs in my bank :/
Peter (RL)
Peter (RL)
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You do not need to reinstall the software. That is not the problem. The problem is with the CC Essentials Morphs & Skin pack which isn't registered to your account.

How did you obtain the CC Essentials Morphs & Skin pack? Was it part of a bundle purchase?


                                                                

Peter
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eligriv.teso
eligriv.teso
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I took 2 packs separately, the one with Iclone 7 and 3DX, and CC3 the Papeline edition
Peter (RL)
Peter (RL)
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iClone 7, 3DXchange 7 and Character Creator 3 Pipeline are all registered to your account successfully. They are not the problem.

I think the problem may be that you previously had the Character Creator 3 trial version and this included some content from the CC Essentials Morphs & Skin pack. All this trial content will show a watermark.

So to remove the watermark from this content you will need to purchase either the CC Essentials Bundle or just the CC Essentials Morphs & Skin pack if you only want the morphs.

Once you have purchased the content the watermark will be removed.


                                                                

Peter
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eligriv.teso
eligriv.teso
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Oh sorry I think Essencial CC was also part of the Pipeline pack. I took your second proposal (the one has $ 69 - $ 9̶9̶). I am conquered, everything works as I wanted. I will be able to finish the work I started Smile. Once again, thank you for your help and your time you gave me. Thank you so much.https://forum.reallusion.com/uploads/images/7354e7d6-2f20-494c-a45c-c1b0.jpg
Peter (RL)
Peter (RL)
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Great to hear you have everything working now. Thanks for letting us know. Smile

                                                                

Peter
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