the serial in our account is not used, but when you open the application the application appears to be active. We think that's the problem. We uninstall and reinstall the program. We think it's a connection problem.
uninstalled the program and setup it by using the Reallusion Hub, enter the user account, nope, still seems not activated. After reinstallyou can see the about screen.
The serial on the about screen is not the same on account screen by the way.