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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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I once openend a topic for this i guess. But i had too much to do in Orivate. But heres the Problem again. In the Store a buyed the chainsow, when i want to install it it says whats in the Ttitle.. Can someone help me please? 
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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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I have tried to registrate the KEY. It says its allready registered. But i tryed all my Emails, and im only registered with one. I also tryed Facebook Login.
I can give you the Key, and you tell me which E-Mail Account it is maybe...
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Zeronimo
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Zeronimo
Posted 6 Years Ago
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Group: Forum Members
Last Active: 6 Months Ago
Posts: 482,
Visits: 19.3K
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I guess you to have 2 accounts, you have bought your chainsaw under one account and tried to download this prop with iclone that was registered under another account.
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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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Yes. I have found the second Account...Strangely on my Second Account there was no Buytransfer. But i created a new Password loged in, and see i own it. So...What can we do now? I would like to transfer CC3 to my other Account.
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Zeronimo
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Zeronimo
Posted 6 Years Ago
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Group: Forum Members
Last Active: 6 Months Ago
Posts: 482,
Visits: 19.3K
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only reallusion can transfer cc3 to your second account.
log into your member account (https://www.reallusion.com/member/), go to the "Support" page, and from there you may submit your inquiry to the Support Team and explain the situation otherwise you can try to install CC3 on your second account if you bought CC3 with this account. Normally you have the right to install 2 occurrences of CC3 (but with the same account)
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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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Isnt the support team here too?
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Zeronimo
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Zeronimo
Posted 6 Years Ago
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Group: Forum Members
Last Active: 6 Months Ago
Posts: 482,
Visits: 19.3K
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we are only users. Like you :)
from time to time Reallusion staff intervene in the forum.
But in your case I believe that only the support team can solve your problem. (merge 2 accounts)
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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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ok thx iwrote them
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3Aliens
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3Aliens
Posted 6 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 377,
Visits: 734
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Is there in the Meanwhile a Way i can get this in my Iclone until they work on my Ticket? https://marketplace.reallusion.com/chainsaw_200950
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Peter (RL)
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Peter (RL)
Posted 6 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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Because all content from the Store or Marketplace is DRM protected, it is vital that all content purchases are made from the same account where iClone/Character Creator is registered. If you have purchased content using a different account then you will need your accounts merged before you can resolve the issue. If you have contacted Customer Support then they will be able to help you do this. There is nothing you can do yourself to merge accounts.
Peter
Forum Administrator www.reallusion.com
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