If you log into your RL member page you should see all purchases related to that account.

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I'm having the same problem with CC3. How can you tell what account you used to purchase?

Because all content from the Store or Marketplace is DRM protected, it is vital that all content purchases are made from the same account where iClone/Character Creator is registered. If you have purchased content using a different account then you will need your accounts merged before you can resolve the issue. If you have contacted Customer Support then they will be able to help you do this. There is nothing you can do yourself to merge accounts.

                                                                

Peter
Forum Administrator

www.reallusion.com

Is there in the Meanwhile a Way i can get this in my Iclone until they work on my Ticket?

https://marketplace.reallusion.com/chainsaw_200950

ok thx iwrote them

Isnt the support team here too?

only reallusion can transfer cc3 to your second account.
log into your member account (https://www.reallusion.com/member/), go to the "Support" page, and from there you may submit your inquiry to the Support Team and explain the situation

otherwise you can try to install CC3 on your second account if you bought CC3 with this account. Normally you have the right to install 2 occurrences of CC3 (but with the same account)

Yes. I have found the second Account...Strangely on my Second Account there was no Buytransfer. But i created a new Password loged in, and see i own it. So...What can we do now? I would like to transfer CC3 to my other Account.

I guess you to have 2 accounts, you have bought your chainsaw under one account and tried to download this prop with iclone that was registered under another account.