Obviously, it isn't normal for the trial not to work so there is likely a setup problem.
To be able to help you we need a little more information about the problem. For example, can you confirm you have installed the Motion Live trial and the Faceware Gear profile trial? These are available HERE
If you have and you have iClone 7 installed as well, please post a screenshot of your iClone 7 Motion Live Panel showing your connected Gear. Thanks.