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Sound has disappeared even from projects that used to have sound in them

Posted By Kelleytoons 2 Years Ago
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Sound has disappeared even from projects that used to have sound in...

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Kelleytoons
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Okay, so now sound no longer plays for me, even in old projects that used to work fine.  And, yes, all my volume sliders are up, and sound plays fine in all other programs and places on my computer.  I've rebooted, changed everything I could think of in audio devices (and back again) and still no luck.

Anyone have any ideas before I delete iClone and reinstall (because I truly have no other good ideas so even bad ones are possible).  This all started when I changed my audio output in Audition, but I have since changed it back (and, as I said, all other audio everywhere else works fine).  iClone just seems brain dead at times.



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Mike "ex-genius" Kelley
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Don't know what might be the problem, but every time I play with Audition hardware setup, something else is getting messed up in my computer audio setup.
Specially in Windows 10. Sound Blaster control panel would show one thing. "Audio" in windows control panel is totally different. And it would take 10000 tweaks before I get everything back.
Sorry, no particular advise, but I feel your pain.




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Kelleytoons
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Yeah, I just went to my backup computer to be sure and all is well there, so it's definitely something with iClone now because all audio is playing fine with all other programs.

I'll probably reinstall and see what happens but IF that fixes it it's damn crappy on RL's part (so some small part of me hopes that isn't the answer -- although then I'm pretty screwed otherwise :>Wink.



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Okay, reinstall didn't work, but in testing with my other machine I found a... workaround.  Sort of.

So just in terms of trying things out I drug over an MP4 (with sound) into iClone as a 2D background video.  Not only did THAT sound play, but suddenly all my other sounds did as well.  However, removing it caused all the other sounds to stop.  So, for now at least, the workaround for ME is to have a BG video with sound (it's not *horrendous in that at least I can work with sound in that manner -- I don't even intend to render anything other than image sequences and use sound in my editor, so it's acceptable.  And I'll create a black MP4 video with perhaps a single test tone at the start -- hell, I may not even need that but I'll experiment with what works and what doesn't).

Sound is definitely f$#@ed up in iClone, and I've seen this kind of crap happen a lot, but this was the first time I couldn't get it working no matter what I tried, so for anyone else facing this precipice at least here's a kludge.  I hate kludges.



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raxel_67
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I almost never use audio inside of iclone, but sometimes software with basic audio capabilities have issues when audio output is set to something other than a sample rate of 44.1khz and a bit depth of 16 bits, maybe the bg video enforcrs this settings for playback. Might want to check this. Is your audio device integrated to the mobo like realtek, or is it more advanced like a soundblaster or perhaps a fully fledged audio interface? Does it come with its own control panel or is it controlled by windows?
Kelleytoons
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Those are all good questions but... I have three or four audio devices, and none of them work with iClone as described above (but all work with every other single program I have on this computer).  And, as I said, putting an MP4 as a BG video suddenly makes ALL the other audio work again (so if it IS all working again you wouldn't think it would be a hardware or software issue other than iClone itself).

I truly just think iClone is fraked on this -- and, as I said, I never use audio from iClone in a finished project BUT I do use it all the time for timing issues (for animation and other critical timing things).  At least I know I *can* get it working, but it's very, very weird.



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Peter (RL)
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Kelleytoons (12/19/2018)
Okay, so now sound no longer plays for me, even in old projects that used to work fine.  And, yes, all my volume sliders are up, and sound plays fine in all other programs and places on my computer.  I've rebooted, changed everything I could think of in audio devices (and back again) and still no luck.

Anyone have any ideas before I delete iClone and reinstall (because I truly have no other good ideas so even bad ones are possible).  This all started when I changed my audio output in Audition, but I have since changed it back (and, as I said, all other audio everywhere else works fine).  iClone just seems brain dead at times.


Hi KT

Try right clicking the audio icon on your taskbar and choose Volume Mixer. Then check that the volume slider for iClone 7 is up. If sound is playing everywhere else you may find that the slider for iClone 7 in the Mixer is down even though the volume slider in iClone itself is up.  It's something to check but if that doesn't help, please contact Technical Support for further assistance and send them your dxdiag.txt.


                                                                

Peter
Forum Administrator

www.reallusion.com


Kelleytoons
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No, that volume slider is up, Peter -- if it wasn't then putting a BG video (with sound) wouldn't play with sound, either.  Or, somehow, fix things (when I do that I then hear all the OTHER audio in the project.  And when I remove it all the other audio becomes silent).

That alone tells me there is something frakked with iClone -- putting a BG file with audio shouldn't "fix" things (nor removing it unfix them).  Something is clearly wrong and nothing I can figure can solve it without that process (and, yes, I already put in a troubleticket -- first thing I did, really, after I exhausted everything I could think of.  Although I can't imagine what they could possibly suggest short of somehow completely scrubbing iClone from my system, but I won't do that because now I've duplicated the problem on my backup machine, which is to say somehow it also behaves in exactly the same manner.  I have no idea how that happened, either, other than perhaps loading the same MP3 in (but the problem then continues even with a brand new project)).






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This is a weird one Mike, try as I may I can't reproduce it on my system, either with a new or old project loaded.

Gerry



System: Win 10 Pro (1909), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-442.19), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.


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You really have weird issue going on. You mentioned having several audio devices, you could try this:

Go to the device manager, you can press win+pause, that will pop up a window with a link to the device manager. Once you are in there, locate your audio devices and right click on them, in the pop up menu select disable. This is similar to uninstalling the device but drivers will remain in your system, but thr os wont loaad them. Try disabling all audio devices until you only have the device that caame in with your computer, which if you have an alienware should be a sound blaster if i remember correctly, and the audio device that is integrated into all gpus. Reboot and see if the problem persists. If the problem disappears try enabling the other devices one by one and reboot each time you enable an audio device until you find the culprit. Or not but at least you will be able to discard any hardware related conflicts. That is all i can think of



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