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Peter (RL)
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Peter (RL)
Posted 7 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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Hi Arie and Rolandhere,
Thank you both for the feedback.
For non-critical issues like you mention, please do remember to make use our new Feedback Tracker to report the issue. The tracker is monitored directly by the relevant departmental teams and you will get feedback from the team there. To use the Feedback Tracker, please click the link below.
Peter
Forum Administrator www.reallusion.com
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pinguintje
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pinguintje
Posted 7 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 834,
Visits: 1.1K
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I have reported the issue in the Feedback Tracker.
The issue number is 3991.
Best Regards,
Arie
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rolandhere
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rolandhere
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Months Ago
Posts: 15,
Visits: 41
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Just so you know I'm not faking my news. :) I see this every time I quit. Maybe it's related to the save project error. 
Mac Pro - Sierra - CTA3 Pipeline.
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mike_85
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mike_85
Posted 7 Years Ago
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Group: Forum Members
Last Active: 6 Years Ago
Posts: 1,
Visits: 8
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This is happening to me too. Constantly cannot save. On quit, the app hangs and I get a crash report. Where is the fix for this? Any news?? I can barely get my work done!!
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Peter (RL)
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Peter (RL)
Posted 7 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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mike_85 (8/21/2018)
This is happening to me too. Constantly cannot save. On quit, the app hangs and I get a crash report. Where is the fix for this? Any news?? I can barely get my work done!!Hi... We have released a hotfix for this issue which should help. Please find it in the thread below. https://forum.reallusion.com/375281/HOT-FIX-2-CTA-322-Pipeline-Save-Project-Error
Peter
Forum Administrator www.reallusion.com
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Rogue Anime
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Rogue Anime
Posted 7 Years Ago
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Group: Forum Members
Last Active: 2 Years Ago
Posts: 548,
Visits: 3.4K
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I used the fix. Although I am now able to save a project once more, I still get the program crash & report upon closing the program. Also - I cannot seem to find the 'visible' setting on the timeline? ~V~
Val RogueAnanda
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rolandhere
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rolandhere
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Months Ago
Posts: 15,
Visits: 41
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I just downloaded the "fix" and tried to save a file that would not save before. Instead of getting that failure to save error, CTA3 Pipeline crashed (see below). I moved the fix to the trash and deleted. I'll wait till you guys figure out what is actually wrong, overall, with the save and quit aspects of this software. I'm on a Mac, Sierra. 
Mac Pro - Sierra - CTA3 Pipeline.
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rolandhere
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rolandhere
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Months Ago
Posts: 15,
Visits: 41
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Wanted to add that I only ever had ONE corrupted file that refused to save. I have not had any others files that refused to save. Strange.
I suspect it has something to do with changing resources and possibly a byproduct of the "deletion key" command that is supposed to remove keyframes, but actually removes everything from the timeline animation to the sprite itself in the asset manager. I think that's broken, at least on my MAC.
Mac Pro - Sierra - CTA3 Pipeline.
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kylelee
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kylelee
Posted 7 Years Ago
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Group: Forum Members
Last Active: 3 Years Ago
Posts: 462,
Visits: 4.2K
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rolandhere (9/2/2018)
Wanted to add that I only ever had ONE corrupted file that refused to save. I have not had any others files that refused to save. Strange.
I suspect it has something to do with changing resources and possibly a byproduct of the "deletion key" command that is supposed to remove keyframes, but actually removes everything from the timeline animation to the sprite itself in the asset manager. I think that's broken, at least on my MAC.
Could you provide a video to us for further confirm, I cannot reproduce this issues. And it is useful for finding out which operating cause save error unavailable.
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rolandhere
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rolandhere
Posted 7 Years Ago
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Group: Forum Members
Last Active: 7 Months Ago
Posts: 15,
Visits: 41
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There is nothing much to record on video. In regards to that particular file, whenever I press "command S" to save, an error message comes up saying "Save Project Error." No further explanation or information offered by CTA3 app itself. The fact that I know this term "confirms" that it happens. :)
Perhaps it would also help if you made room on your servers for technical/bug videos. It would then be more direct and easy to upload them - rather than using 3rd party servers. Just a suggestion, because that stopped me from uploading one yesterday about the keyframe dragging bug/problem on the timeline.
Mac Pro - Sierra - CTA3 Pipeline.
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