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By scott.hasse - 7 Years Ago
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When attempting to save a project after making some edits I am encountering a "Save Project Error". I then cannot save the project or Save As... as a different name, so my work in progress is lost. The folder I am saving to is sync'd with Google Drive, but is a local folder. Even attempting to "Save As..." to a non-sync'd local folder fails with the same error. This error is making it very difficult to get productive work done in the tool.
Please advise,
Scott
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By kylelee - 7 Years Ago
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I can not reproduce your problem.
If you save as the new project in other local folders does it work?
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By dmwierz1 - 7 Years Ago
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scott.hasse (3/25/2018)
When attempting to save a project after making some edits I am encountering a "Save Project Error". I then cannot save the project or Save As... as a different name, so my work in progress is lost. The folder I am saving to is sync'd with Google Drive, but is a local folder. Even attempting to "Save As..." to a non-sync'd local folder fails with the same error. This error is making it very difficult to get productive work done in the tool.
Please advise,
Scott
I'm having exactly the same problem. Searching on these forums, I see others with a similar problem, but see no solutions posted.
My project is a simple morph-based head animation of a photo of a dog that lasts 10 seconds. Not exactly a HUGE deal.
I'm running the latest version of CTA3, on a Mac running OS 10.13.4. Earlier today, CTA3 crashed three times for no reason. This seems to be a VERY buggy, not ready for release product. |
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By rolandhere - 7 Years Ago
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I bought CTA3 Pipeline for Mac in December 2017 but am just now starting to use it for a project and am learning how it works along the way.
Within a week of beginning that project (a professional project due in the fall), I could no longer save that file.
Luckily, I'm not new to these computer/software screwups, so I had backups for my backups. But still...I now feel that I cannot begin a new project without wondering "if" or "when" that new file is going to also be somehow corrupted and un-save-able.
What this app needs is an "import from project" option so you can merge CTA3 files or salvage corrupt ones in cases like this.
It also needs a "close" tab in the file menu. :)
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By peter.bamautzky - 7 Years Ago
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Have the same problem, solution anyone? Can’t finish my project ...
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By Peter (RL) - 7 Years Ago
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peter.bamautzky (7/17/2018)
Have the same problem, solution anyone? Can’t finish my project ...
Please can you contact our Technical Support department using the link below and supply a download link for your project so we can test it. You can use services like Dropbox, Google Drive, OneDrive etc. to make the download link available to us. Once we can test the project we will be able to advise you further. Thank you.
https://www.reallusion.com/CustomerSupport/UserEx/QForm.html
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By Rogue Anime - 7 Years Ago
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Peter - This problem is a known issue - your own words - what is UNKNOWN is why the last update did this and WHEN it will be fixed - I can't do ANYTHING new with CTA3 either, and VERY frustrated with the lack of action and updates on this HUGE issue - basically renders the software paralyzed and basically useless right now.
We really expected more from your team on fixing this A-S-A-P and - getting nothing but crickets. We are waiting - far too patiently. ~V~:crying:
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By Peter (RL) - 7 Years Ago
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Rogue Anime (7/18/2018)
Peter - This problem is a known issue - your own words - what is UNKNOWN is why the last update did this and WHEN it will be fixed - I can't do ANYTHING new with CTA3 either, and VERY frustrated with the lack of action and updates on this HUGE issue - basically renders the software paralyzed and basically useless right now.
We really expected more from your team on fixing this A-S-A-P and - getting nothing but crickets. We are waiting - far too patiently. ~V~:crying:
Hi Rogue Anime,
I do understand the frustration.
Have you contacted Technical Support about this issue? If not I would do so urgently so the issue can be logged and we can keep you informed on the status.
We also need the projects that can no longer be saved so we can try and reproduce the problem. If you have one, please can you let Support have a download link (Dropbox, Google Drive OneDrive etc.) so we can test it.
Thanks.
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By pinguintje - 7 Years Ago
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I have:
- Windows 10 Home, 64 bit, with the spring update.
-CTA pipeline (latest update).
There are no problems when I save a project.
But: Every time when I close CTA the program "hangs" a few seconds and I get a fault in the Windows logbook. (see picture)
Maybe this helps.
Best Regards,
Arie
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By rolandhere - 7 Years Ago
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Also, I cannot "quit" the app. without a crash error message, regardless of what file I'm working on — Mac Pro / Sierra. This happens EVERY time I quit.
As a precaution, before quitting, I start a new file so my valuable files aren't corrupted.
I'm also having repeated issues with my app preview screen going black, usually after using the full screen feature.
Obviously there are some serious issues with CTA3 that need immediate attention. Understandably, no company is eager to admit a flaw in its product due to the economic backlash and damage to its public reputation. But as paying customers, having paid our dues to support Reallusion, we expect the company to support us in working with its product. Denial won't cut it.
That said, I do like the software, just not the bugs.
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By Peter (RL) - 7 Years Ago
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Hi Arie and Rolandhere,
Thank you both for the feedback.
For non-critical issues like you mention, please do remember to make use our new Feedback Tracker to report the issue. The tracker is monitored directly by the relevant departmental teams and you will get feedback from the team there. To use the Feedback Tracker, please click the link below.
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By pinguintje - 7 Years Ago
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I have reported the issue in the Feedback Tracker.
The issue number is 3991.
Best Regards,
Arie
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By rolandhere - 7 Years Ago
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Just so you know I'm not faking my news. :) I see this every time I quit. Maybe it's related to the save project error.
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By mike_85 - 7 Years Ago
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This is happening to me too. Constantly cannot save. On quit, the app hangs and I get a crash report. Where is the fix for this? Any news?? I can barely get my work done!!
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By Peter (RL) - 7 Years Ago
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mike_85 (8/21/2018)
This is happening to me too. Constantly cannot save. On quit, the app hangs and I get a crash report. Where is the fix for this? Any news?? I can barely get my work done!!
Hi... We have released a hotfix for this issue which should help. Please find it in the thread below.
https://forum.reallusion.com/375281/HOT-FIX-2-CTA-322-Pipeline-Save-Project-Error
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By Rogue Anime - 7 Years Ago
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I used the fix. Although I am now able to save a project once more, I still get the program crash & report upon closing the program. Also - I cannot seem to find the 'visible' setting on the timeline? ~V~
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By rolandhere - 7 Years Ago
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I just downloaded the "fix" and tried to save a file that would not save before.
Instead of getting that failure to save error, CTA3 Pipeline crashed (see below).
I moved the fix to the trash and deleted. I'll wait till you guys figure out what is actually wrong, overall, with the save and quit aspects of this software.
I'm on a Mac, Sierra.
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By rolandhere - 7 Years Ago
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Wanted to add that I only ever had ONE corrupted file that refused to save. I have not had any others files that refused to save. Strange.
I suspect it has something to do with changing resources and possibly a byproduct of the "deletion key" command that is supposed to remove keyframes, but actually removes everything from the timeline animation to the sprite itself in the asset manager. I think that's broken, at least on my MAC.
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By kylelee - 7 Years Ago
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rolandhere (9/2/2018)
Wanted to add that I only ever had ONE corrupted file that refused to save. I have not had any others files that refused to save. Strange.
I suspect it has something to do with changing resources and possibly a byproduct of the "deletion key" command that is supposed to remove keyframes, but actually removes everything from the timeline animation to the sprite itself in the asset manager. I think that's broken, at least on my MAC.
Could you provide a video to us for further confirm, I cannot reproduce this issues. And it is useful for finding out which operating cause save error unavailable.
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By rolandhere - 7 Years Ago
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There is nothing much to record on video. In regards to that particular file, whenever I press "command S" to save, an error message comes up saying "Save Project Error." No further explanation or information offered by CTA3 app itself. The fact that I know this term "confirms" that it happens. :)
Perhaps it would also help if you made room on your servers for technical/bug videos. It would then be more direct and easy to upload them - rather than using 3rd party servers. Just a suggestion, because that stopped me from uploading one yesterday about the keyframe dragging bug/problem on the timeline.
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