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How to update Substance Painter?

Posted By VirtualMedia 3 Years Ago
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VirtualMedia
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How do we get the latest version of painter? I purchased it with the understanding we got updates for 1 year? When I login to Allegrorythmic through the app they say they say there's no license or updates, same with go site same thing...


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justaviking
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My recommendation:
For licensing issues, email contact@allegorithmic.com


FYI - Significant changes to the user interface.




iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD

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3 Years Ago by justaviking
gcshep
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Hi 

I have just updated this morning have a look in the(Licenses Tab after logging into your account.


wires
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If you didn't make the purchase directly from Allegorithmic then you need to contact their support as Justaviking posted. You will need to provide them with the Serial number and a proof of purchase - a copy of the RL purchase mail is enough. I had to do this when I purchased Substance Designer through RL, and the process went pretty quickly. As soon as they have logged your Serial number to your account then you can download the updates when they become available from inside Substance Painter.

Due to the fact that today is Friday it may not get sorted out until next week, but they will take care of the problem. Smile


Gerry



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VirtualMedia
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Shot from the hip again Blush, just downloaded the latest version installed it and it recognized the license I got through RL.

Thanks for the suggestions...


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wires
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I would still get the software registered with Allegorithmic as they often have good offers for registered users.   

Gerry



System: Win 10 Pro (21H1), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, NVidia GTX 1080 Ti GPU - 11 GB VRAM(Driver Studio-472.12), Samsung 850 Pro 512 GB SSD, 6 TB HD storage.


justaviking
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Glad to hear it's working now.  Smile

wires (3/16/2018)
I would still get the software registered with Allegorithmic as they often have good offers for registered users.   

+1





iClone 7... Character Creator... Substance Designer/Painter... Blender... Audacity...
Desktop (homebuilt) - Windows 10, Ryzen 9 3900x CPU, GTX 1080 GPU (8GB), 32GB RAM, Asus X570 Pro motherboard, 2TB SSD, terabytes of disk space, dual  monitors.
Laptop - Windows 10, MSI GS63VR STEALTH-252, 16GB RAM, GTX 1060 (6GB), 256GB SSD and 1TB HDD




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