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I got the 1 year upgrade to the "Advanced" plan but am getting an error "you have reached the...

Posted By j-wag 2 Years Ago
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I got the 1 year upgrade to the "Advanced" plan but am getting an...

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j-wag
j-wag
Posted 2 Years Ago
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I got the 1 year upgrade to the "Advanced" plan but am getting an error "you have reached the maximum number of scenes" even though I only have one other project.
j-wag
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This happens for the "Intro" template. Others seem to work ok.
Cory Chang
Cory Chang
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j-wag (12/15/2017)
This happens for the "Intro" template. Others seem to work ok.


Hi, j-wag

Thanks for reporting this problem to us and sorry for the inconvenience!!
Cloud Animator will fix the issue, and will update it soon.

Best Wishes



Cory

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2 Years Ago by Cory Chang
Cory Chang
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Hi j-wag, 

The issue that users can not open the "Intro" template, now has been fixed since last month.
You may try it later!!
Thanks


Best Wishes


Cory
 

Edited
Last Year by Cory Chang
Rogue Anime
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@Cory Chang - I have tried this template today and get the same error - can this be fixed? ~V~

       Val RogueAnanda
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Cory Chang
Cory Chang
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Hi! Rogue Anime, 

Of course, we will take care of it!

Before I pass the issue to the Cloud Animator Team, 
would you mind emailing me your Cloud Animator account? It will be a big help for us to check it!
My email is as following:corychang@reallusion.com


Thank you your time, and looking forward to your reply~~

Best Wishes



Cory
Edited
Last Year by Cory Chang



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