I got the 1 year upgrade to the "Advanced" plan but am getting an error "you have reached the maximum number of scenes" even though I only have one other project


https://forum.reallusion.com/Topic350522.aspx 		Print Topic | Close Window

By j-wag - 8 Years Ago
I got the 1 year upgrade to the "Advanced" plan but am getting an error "you have reached the maximum number of scenes" even though I only have one other project.
By j-wag - 8 Years Ago
This happens for the "Intro" template. Others seem to work ok.
By Cory Chang - 8 Years Ago
j-wag (12/15/2017)
This happens for the "Intro" template. Others seem to work ok.


Hi, j-wag

Thanks for reporting this problem to us and sorry for the inconvenience!!
Cloud Animator will fix the issue, and will update it soon.

Best Wishes



Cory
By Cory Chang - 7 Years Ago
Hi j-wag, 

The issue that users can not open the "Intro" template, now has been fixed since last month.
You may try it later!!
Thanks


Best Wishes


Cory
 
By Rogue Anime - 7 Years Ago
@Cory Chang - I have tried this template today and get the same error - can this be fixed? ~V~
By Cory Chang - 7 Years Ago
Hi! Rogue Anime, 

Of course, we will take care of it!

Before I pass the issue to the Cloud Animator Team, 
would you mind emailing me your Cloud Animator account? It will be a big help for us to check it!
My email is as following：corychang@reallusion.com


Thank you your time, and looking forward to your reply~~

Best Wishes



Cory