So I can't seem to find documentation that actually states the process for moving content from iClone 7 to 3ds Max 2017.  I found content for moving from it 3DXChange to 3ds Max 2017.  If that is the way to do it.  How do I get the content from iClone 7 back into 3DXChange in order to export back to 3ds Max 2017.  I have created fbx files and exported from iClone 7 but when I import it in 3ds Max 2017 it throws all kinds of errors and then stops.  I was told I could move stuff between the two softwares if I purchased the pipeline.

So you have the Pipeline, correct?

And in iClone you are exporting the FBX file and what kind of errors do you get when you import it (or try importing) into Max?  It would help if we could see the screens or at least know the errors.

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Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley

Check your export settings. For characters... make sure you select the 3ds max export settings.

EDIT:
Important to use and earlier (FBX) version to import to 3dxchange.
(2012 - 2009)

Ok here is the process I used.  I created the character in Character Creator and then used the tool to send it to iClone where I then used the tool inside there to send it 3DXChange.  I followed the directions below and in the export section for FBX I chose the 3ds Max from the drop down.  I didn't however find a settings section for fbx 2012, so I am not sure where that is actually located.  I have also attached a screen shot of the error.  From what I can tell it doesn't like the rigging.  It throws up the error and then stops and nothing is actually imported into 3ds Max.75% of original size (was 671x19) - Click to enlarge

I don't have Max 2017 (last version I have is 2013) but when you export in 3DXChange a rigged character like this are you checking or unchecking any of those boxes?  There are all kinds to check -- the default is to unlink the skinned mesh which I would think is NOT a good idea (so I would uncheck it).  You might also try some of the other presets (Motionbuilder preset unchecks all) as well as just leaving the defaults alone (don't choose "Max").

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Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley

Open a blank scene in max. Export anything... a teapot for instance.
~ In the export dialog... "Change the FBX version to 2012." (It's located at the bottom section)
Now...Max will use this version whenever you export,  until you change it.

When exporting from 3dxchange... If the max preset isn't working for you...
~ Start with the default... no preset and use (Y Up).

Hope this helps.:)

Ok so I went into 3ds Max and changed the export default from 2014 to 2012 as instructed.  I unchecked the skins option and went with just default custom template in 3DXChange and I get the same exact screen and error as I attached previously.  I am not sure what do.  Does support even monitor these forums because in the contact section it tells you to go to the forums for support and it doesn't appear like anyone other than fellow customers are answering.  I haven't really found any tutorials really that aren't four years old and when I try them some of the items they say check aren't there or the screen looks completely different than it did when they made the video.  So I am thinking that I may have to process a refund because I can't get it to do any of the stuff the sales people told me it would do when I called.  I am very disappointed and frustrated.

I know your frustration.... I don't want to say this, but... it's the way CC chars are created. (xtra embedded Gotcha's) that require special attention.

...Somebody from Reallusiion should jump in here ... 
~ Exporting to 3ds Max: Choose this and that.
_________________________________________________________________________________

Note:
The problem is choosing the " Correct Settings."

Many users desiring Game Characters "Optimized" for Unreal and Unity have asked me to complete this task.
I DON'T play nice with CC characters.
I rip it apart and rebuild that sucker from scratch.

Note: you can no longer bring it back to CC... if this is ok with you...

Umm... If RL doesn't object....
Let me see that character's FBX.  Post a download link.
I'll show you one way.

Example:
Say that for whatever reason it won't work. (It DOES ...RL needs to tell you what to do)

I would export that baby as an (OBJ).... and "Combine the Mesh - Optimize... for much faster rendering.
Then....
~ build a (New) skeleton and Re-Skin it.

Result: 
~ NO "Open Edges" (Weld Her Shut):D
~ Delete ALL Unseen Polygons!
~ One Piece Mesh
~ One Diffuse map for entire character
~ One UV with multiple channels.
This baby renders 10 times faster. :Wow:

I guess I am confused when I asked the sales person on the phone about creating things myself and using them in CC, iClone and other parts I was told yes.  I create my pbr mats in Substance Designer and my models in 3ds Max 2017.  Like creating clothes and such to be used in CC, or poses and such.  Or uses items that I have purchased export licenses for that I can then push into 3ds Max or use the animations created in iClone for 3ds Max 2017.  I understand that there is a learning curved but there doesn't really seem to be any documentation, video tutorial or anything concerning the interaction between 3ds Max and 3DXChange.  I went into the FAQ section they haven't posted anything and it doesn't appear as though anyone has posted anything at all since late last year.  I think the product is awesome but I need help figuring out how to get it done.  I want to use the pbr materials with my Iray rendering capability.  I have a MSI GT83VR Titan SLI with dual 1070's and 32 GB of RAM.  I just don't know how to get it done.

Look back at ic3, 4 and 5.... Old Archive tutorials (Full of 3ds Max tutorials)... if it is still available.
Today.... with all of the new functionality... RL hasn't gotten around to creating  (Advanced step-by-step) tutorials.
....many basic tutorials, though.

Good Luck