Peter:

I am posting this info for others who might read this thread.  Tech support was suspicious of the dual monitor/resolution issue as well.  So I did complete reinstall without the second monitor attached and it still didn't seem to fix it.  But then I changed the resolution settings on both monitors to the recommended settings with no enlarged fonts, etc. it worked!  I also am able to now change the resolutions back to what I need to be able to see the stuff on the Surface Pro 4 (my old eyes can't read it when it is that small!)

Thanks for your help in troubleshooting!

Joel

Thanks Peter...have a great day.

Joel

Hi Joel,

I can certainly understand the frustration over this issue. Sadly it does seem  an issue with your particular Surface as I don't seem to experience the same issues.

For the display I'm using the default resolution and configuration. I haven't changed any display settings to run CrazyTalk 8. I also had a try creating a script and again couldn't find any problems loading an audio file, creating a script using TTS or loading one of the sample audio files.

Although I tend to use my main computer to run CrazyTalk 8 most of the time, I do use the Surface when I'm travelling and don't find any problems apart from the small icon and font size due to the high resolution screen used on the Surface.


                                                                

Peter
Forum Administrator

www.reallusion.com

And one more thing that may even narrow the problem down further...it only seems to happen when I am attempting to load an audio file onto a character.  It just sits there...whether it is a spoken recorded audio or a imported file.  It even does it I try to select some of the voice sample files included with the program (arrogant, etc.).

Thanks again,

Joel

Thanks Peter....do you mind telling me what resolution you are running at and whether you have changed any other display settings under Customize the Display?

Thanks again for your help...and I'm sorry I was a little snarky about RL tech support earlier...it has just been incredibly frustrating.

Thanks again,

Joel

Hi Joel,

Really sorry to hear you are now having problems with CrazyTalk 8 Pro.

I'm currently running the insider preview version 15007 on my Surface Pro 4 but even with this preview build CrazyTalk 8 is as stable as a rock. In fact while other apps have been having problems with 15007, CrazyTalk 8 remains the most stable which is why it is surprising you are having so many issues.

It may seem a little drastic but maybe at some point you may like to consider a reset of your Surface. You can do this by going to Start > Settings > Update & Security > Recovery > Reset This PC. I did this a while ago and it did help with some other apps I was having problems with so it may help you with CrazyTalk.

                                                                

Peter
Forum Administrator

www.reallusion.com

Well, I might actually be making some progress...it seems that it isn't "crashing" per se, but on Surface Pro 4 under certain resolutions, certain dialogue boxes aren't displaying on the screen.  So you can't interact with the dialogue box to move the software forward.  If you hit the escape key a few times, the software returns control to the main interface, but you can see the issue.

I have located a few other threads on different ways people have approached this but I was hoping you might disregard my prior question and instead share what resolution you are running at?

Thanks!

Joel

Well, I had everything up and running and then made the mistake of upgrading CrayTalk 8 to the Pro version.  And of course, now the crashing has returned.  You had said (Tutor) that you are running on a Surface Pro...do you mind telling me what build/version you are on?  Also, what version of Flash?

My last interaction with techsupport during the last set of crashes basically said the problem was exclusive to my machine and well, good luck and God bless.  I am sure these are good people who love their children and pay their taxes, but I am astounded at the authentic lack of genuine concern for "real" tech support on these types of issues.  Tragic and sad...

Thanks in advance for your help...

Joel

Hi Joel,

Sorry to hear nothing has helped. Technical Support will probably be your best bet for a solution. Hopefully they will get back to you soon.

One thing to think about is if you have installed some app or utility recently that may be conflicting with CrazyTalk 8. You could try shutting down everything else that may be running in the background (Press the "Show Hidden Icons" button on the Task Bar). Do also check you have plenty of free hard drive space available as this could be an issue on the Surface where free space is at a premium due to the small SSD drives.


                                                                

Peter
Forum Administrator

www.reallusion.com