Greetings all:

Well, I have sent this on to tech support but they are now having to send it on to their development team.  I am hoping maybe some of you might have a suggestion.  I am running Windows 10 on Surface Pro 4 with all the latest updates.

When I first purchased both CrazyTalk and Animator about a month ago both were running.  I have since then purchased several assets and all of that seemed to be working as well until about 3 weeks ago.  Now when I launch either program, the minute I load an asset and attempt to do anything to it (script, automotion, etc.) the entire software locks up and I have to force it closed with Task Manager.  I thought it was working again about a week ago but the problem has returned.

I had such high hopes and would rather not have to engage my credit card company to get a refund so I am trying to exhaust every resource before resorting to that.  I believe Reallusion is a solid company and see all the good reviews on here and other places about their products but as of now I am out over $200 for software that I cannot get to work.

Some ideas I thought might be the issue...

1)  The assets I purchased said Mac/Windows at the point of purchase but when I look at software history for downloads they seem to say Mac version.  A Mac version asset would not even load in the Windows version right?  Or could that be the issue (although it seems to happen with any asset I load).

2)  Is anyone else running on Surface Pro?  I am concerned that it might be an incompatible hardware issue that cannot be resolved.

Well, again, I don't want to throw the baby out with the bathwater so any advice anyone could give would be much appreciated.

Thanks,

Joel