So far I'm very disappointed with the support I've received (or lack thereof) from the iClone ticket system. The only response I've gotten was to seek my answers in the forums. So if anyone can help me salvage the $700 I just dished out I would be eternally grateful.
Bought iClone6, character generator, and the 3DXchange pipeline a few days ago for the purposes of exporting FBX models into a Unity project. Everything seemed to be working until tonight. Now, with everything still running, haven't even shut off my rig for a couple days, exports fail saying that CC_Standard isn't licensed for export! All the content we've purchased we upgraded to the export license. I even tested it with a saved iClone project that exported fine yesterday but not today. No changes. All bones in 3DXchange now appear in Maroon (red) whereas they appeared black yesterday. There are zero topics from I can see in the forum related to this and iClone support is MIA.
Can anyone suggest anything? Thanks in advance for your help!