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Unable to reinstall

Posted By AverageJoe 16 Years Ago
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Unable to reinstall

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doctor me
doctor me
Posted 9 Years Ago
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this is not an official serial number.
please contact reallusion inc. for further assistance

i tried installing     crazy pro talk cam suit
vbtch4020
vbtch4020
Posted 16 Years Ago
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I just tried to install version 4 for the first time and got a serial number not valid error as well.  I was looking forward to spending some time with the program over the weekend since I don't get much time during the week to play with it.  I hope this is resolved soon.
aussienat2000
aussienat2000
Posted 16 Years Ago
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is it hours or days before u get your server working again
Peter (RL)
Peter (RL)
Posted 16 Years Ago
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All the problems that are being experienced with BackStage not working, serial number problems when installing, content watermarks and iClone4 EX version registration are due to technical problems at Reallusion.

This will be resolved as soon as possible. Sincere apologies for the delay.

                                                                

Peter
Forum Administrator

www.reallusion.com
fern59
fern59
Posted 16 Years Ago
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Why the Backstage in not working ?

I am not sure but i think the problem has occured after the last update.

Anyway... i am a registered user of iClone 4 Standard.

Last week, the Backstage was working very fine.

and now i am getting an error:

Server Error in '/' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<!-- Web.Config Configuration File --><configuration>    <system.web>        <customErrors mode="Off"/>    </system.web></configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<!-- Web.Config Configuration File --><configuration>    <system.web>        <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>    </system.web></configuration>

This kind of error is on your side, not mine.

When something is not working on your server, i think it should decent to post a notice about this on the forum.

and replies from support are toooooo longggggg.

AverageJoe
AverageJoe
Posted 16 Years Ago
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Peter Edwards (10/17/2009)
wizaerd (10/16/2009)
Peter, is there any kind of update on this?  I sure would lke to get this thing reinstalled...

I'm afraid the situation is still ongoing. This issue has been reported but being the weekend there is limited support available and it is taking longer than normal to resolve.

There is no need to keep reinstalling on different computers as this won't make a difference. The problem is with the registration servers at Reallusion. Once this issue is sorted, your serial numbers will work fine.

This is without doubt a very unfortunate and untimely situation. I'm hoping that this can be resolved soon but in the meantime, all I can do is offer my sincere apologies for the delay. :(

Well Peter, I for one am a bit disappointed.  I know at my own software company, if we had a problem of this magnitude, we'd have support staff working on it 24/7 regardless of the weekend.  And it is pretty significant since nobody can install their Reallusion products at all... Oh well, I suppose there's nothing I can do but wait...

Peter (RL)
Peter (RL)
Posted 16 Years Ago
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wizaerd (10/16/2009)
Peter, is there any kind of update on this?  I sure would lke to get this thing reinstalled...

I'm afraid the situation is still ongoing. This issue has been reported but being the weekend there is limited support available and it is taking longer than normal to resolve.

There is no need to keep reinstalling on different computers as this won't make a difference. The problem is with the registration servers at Reallusion. Once this issue is sorted, your serial numbers will work fine.

This is without doubt a very unfortunate and untimely situation. I'm hoping that this can be resolved soon but in the meantime, all I can do is offer my sincere apologies for the delay. :(

                                                                

Peter
Forum Administrator

www.reallusion.com
aknzrdude
aknzrdude
Posted 16 Years Ago
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peter said that the authentication is known and reallusion is trying to resolve it - other ways it manifests itself is watermark on your project if you use a specific add on pack for the first time (after installing iC4 that is)


Macambo1
Macambo1
Posted 16 Years Ago
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I am having the same problem. Even a total clean up of Iclone files did not help and a system restore to a date before the initial installation of Iclone4, removing all files etc. did not help either.

Total waste of production time until this problem is resolved:cool:

Sherif.MyMail
Sherif.MyMail
Posted 16 Years Ago
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Hi wizaerd,

Thanks for your reply.

Yes the IC4 on my home computer was installed prior to today. Yesterday if I remember right. Who can remember anything in this fast paced Web world?

Thanks again for the info.

Sherif.MyMail




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