I just recently installed iclone pro after having tried out the trial version..... First this trial worked on all my computer systems convincing me to purchase the pro version knowing it would work on any of my systems I put it on. Excited and feeling confident about my purchase I go to open the first file then the whole program crashed so after several tries I decide to try this on all my other systems unfortunately with the identical results which leads me to believe this to be a iclone installation issue. I also made sure all patches and updates were performed be for trying the software. Very expensive program to not even be able to enjoy it after thoroughly testing it first. So what next the only things each of my systems have in common is that they are all running windows 10 standard.............. open and listening............
Make sure you are running the latest version which is 6.42. If you have the 6.4 version there were some known crashing issues. You can check by going to Help > Check For Update in iClone 6. Alternatively you can find the update in your Member Account under Patch/Bonus.
If you are running the latest version, please contact us using the Support Form below and include your dxdiag.txt file. We can then check for any problems. Thanks.http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx
How To Generate a Dxdiag.txt File.
a) Type "dxdiag" in the Search box and click "dxdiag.exe" from the search list.
b) It will then check your system for a while, after finishing, click "Save All Information"
c) Save "DxDiag.txt". and send this to us as an attachment.
3 Years Ago by