Hi Jann,

Thanks for supplying further information. The recommended and most secure method for uploading files to us is to use a cloud service like Dropbox, OneDrive, Google Drive etc. We can also give you an FTP address to upload to, but for privacy reasons you may prefer to send a link. Either way you can send the link or request the FTP using the support form below.

http://www.reallusion.com/CustomerSupport/UserEx/QForm.aspx


                                                                

Peter
Forum Administrator

www.reallusion.com

Hi.. Thanks for supplying further information. Have you tried installing a codec pack like K-Lite. This will often resolve codec issues like this.

http://www.codecguide.com/download_kl.htm


                                                                

Peter
Forum Administrator

www.reallusion.com

Thank you Peter. It works now. I had downloaded the k-lite before but it came from an another site. Your link is better ;-)

I'm interested in getting this one.

Is there a member special like in the past or is the early bird special the best price at this time?
How long will this offer last?
Can it be purchased with DA points?



Ibis Fernandez   |   (available for hire)
----------------------------------------------------------------------------------------
Professional Animator, Filmmaker | Creator of the highest quality (modular) G2 rigs for cartoon animator and developer of Toon Titan and Puppet Producer 
Author of Flash Animation and Cartooning: A Creative Guide
>>> be sure to check out http://toontitan.com for professional grade assets, templates, and custom tools for Cartoon Animator and more.

I'll try again, with a very short popvideo = smaller file size.

When I use the Chroma Key with the Color Picker to create transparent from video that has a black background so it does not work? It works wellwith other colors?
I have many video filmed against a black background so I would like to make them transparent, any suggestions?

My computer: Intel i7-7700K 4.2Hhz 64Gb, Windows 10, GeForce GTX 1080 + GeForce GTX 1070, Phillips monitor 40" 4K  3840x2160 + 2x28" 

does not import MP4 under all files tab  I can play the mp4 no problem in my computer just not with program

getting same thing https://forum.reallusion.com/FindPost277208.aspx

 

Black really isn't a suitable option. In popVideo 3 you can use any color but it should ideally be a solid bright color for best results.


                                                                

Peter
Forum Administrator

www.reallusion.com

MP4 is not one of the supported file types, but you may be able to get it to work if you install a codec pack like K-Lite.

http://codecguide.com/




                                                                

Peter
Forum Administrator

www.reallusion.com