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CT8 Pipeline Won't Load/Run

Posted By GrannyJ 9 Years Ago
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GrannyJ
GrannyJ
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Just an FYI - Although Alienware is distributed by Dell, the brand lines are separated & the SW apps are NOT the same  (Alien Respawn is NOT Dell Backup & Recovery - they are 2 separate, distinctive products & are supported by different tech teams in different locations).  The Alienware Level 2 team worked with me on the Qt5.dll issue for an entire afternoon (Alienware Level 1 tech was less knowledgeable than I about systems).  As previously stated, the fix I listed above is only for ALIENWARE machines pre-loaded with Alien Respawn (versions 1.8.2.1291 & later) & for folks who have this version or newer of Alien Respawn & desire to have both Alien Respawn & CT8 working on their machines.  What Alienware Tech support & I discovered is that Alien Respawn will not impact Qt5.dll if it is present when Alien Respawn is activated. By creating the restore point, then uninstalling & then restoring (when the restore has CT8 already installed) the Qt5.dll issue is circumvented.   Again, this fix I listed above is only for ALIENWARE machines pre-loaded with Alien Respawn (versions 1.8.2.1291 & later).



iClone Certified Content Developer and Author of the Pinky Frink® Adventure Series & the Pinky Frink® Learning Books
site: Granny J's 3D Attic SKYPE = grannyjsplace email: grannyj@grannyjs3dattic.com
MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11








Kelleytoons
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Just for others info...

Both my laptop and my desktop (bought within the last year or so, and with all recent software updates) have this software and work fine with RLs products, so I'm a *bit* skeptical this sort of "fix" is necessary in most cases.  Perhaps it is limited to Alienware machines (my machines are both "Dell" branded).

All I'm saying is folks shouldn't necessarily assume this software is bad and jump to remove it.



Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley
GrannyJ
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Hiya folks -  My issue is resolved & I found a way to resolve the problem with Alienware desktops/laptops that come pre-loaded with Alien Respawn.  My CT8 now runs properly (& this fix seems to have also stopped the "in application" crashes I would sometimes experience with iC6 & CC).

Before I share though, it is IMPERATIVE that you understand this fix only works for those machines that have the ORIGINAL preloaded version of Alien Respawn (It will NOT work if you have installed or reinstalled the Alien Respawn application yourself). I do not know if this will work on Dell Inspiron machines that come preloaded with Dell's Backup & Recovery as I do not have an Inspiron Machine here to test it on - but it worked on my Alienware Area 51 desktop & my Alienware MX-17 laptop perfectly. 

That being said, this is what worked for my Alienware computers:
These steps must be followed EXACTLY to have the best of both worlds (Alien Respawn & CT8 on your machine with both apps working properly).
#1 - Download & install the current version iClone Product.
#2 - Once installed DO NOT LAUNCH - now create a Windows Restore Point (START > Create a restore point > Create button > enter a new name for the restore point file (I used POST CT8 Install & the date) > click create.
#3 - Using Control Panel > Programs > Uninstall Alienware Respawn
#4 - reboot machine after uninstall is complete.
#5 - restore system using the restore point you created in step #2
#6 - after system restores completely, reboot.
#7 - Launch CT8  & the Qt5.dll issue should be solved.
This corrected my issue with CT8 not launching/working - but PLEASE remember that this will only work on Alienware Desktops (like Area 51's) & Alienware Laptops (like MX17) where Alienware Respawn came preloaded on the machine. This fix does NOT work on machines where the user self-installed or reinstalled Respawn. Also I do not know if this will work for machines with Dell Back Up & Recovery, as I have no Dell Inspiron or similar to test it on




iClone Certified Content Developer and Author of the Pinky Frink® Adventure Series & the Pinky Frink® Learning Books
site: Granny J's 3D Attic SKYPE = grannyjsplace email: grannyj@grannyjs3dattic.com
MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11








Peter (RL)
Peter (RL)
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Just to let everyone know we have found that there is a compatibility issue with the software "Dell Backup & Recovery" (also known as Alienrespawn) that is causing this type of issue. This backup and recovery software is pre-installed on new Dell and Alienware computers. It appears that these utilities have a major bug that causes issues with any 64bit software that uses QT5 core DLL's.

The easiest solution is to remove these programs from your computer as they will likely affect other software you are using as well as all Reallusion products.

To find out more, please see the Dell forum thread below.



                                                                

Peter
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GrannyJ
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@Kelleytoons
Yes I did a reboot every single time.....  even made sure all CT8 directories and references had been removed.....



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MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11








GrannyJ
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Hi Peter-
It's 2 identical linked GTX 970's



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Peter (RL)
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GrannyJ (1/18/2016)

Perhaps having dual graphics cards has something to do with it....  but I would think if that were the issue, I would also have troubles with iC6, 3DX6 & CC, but they all run the latest updates just fine.
It is truly mind boggling....   


When you say dual graphics do you mean an SLI setup with two identical linked graphic cards or do you mean a switchable graphics setup with an Nvidia/AMD card and an integrated Intel graphics card?

If it is the latter, do try right clicking the CrazyTalk 8 icon where you will normally be presented with an option to choose which graphic card to use. It may be that CT8 is automatically selecting the Intel graphic card instead of the Nvidia/AMD card. Do check this to ensure you are using the more powerful graphics.


                                                                

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Kelleytoons
Kelleytoons
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I'm sure RL support (for your ticket) will have better answers, but the first thing that comes to my mind is that after you did your uninstall and clean did you reboot your machine before you installed that final version?  Because not doing so might still have left something in the registry or memory that screwed things up.

My own gut tells me this isn't a hardware issue but some sort of software problem.



Alienware Aurora R16, Win 11, i9-149000KF, 3.20GHz CPU, 64GB RAM, RTX 4090 (24GB), Samsung 870 Pro 8TB, Gen3 MVNe M-2 SSD, 4TBx2, 39" Alienware Widescreen Monitor
Mike "ex-genius" Kelley
GrannyJ
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Okay - Tried again to uninstall & reinstall & I noticed something FUNKY.....    The app splash screen at start up shows version 8.0.1228.1 but the windows error details shows version 8.0.1217.1 (see image).  This is strange as I did a complete uninstall & clean before installing vers. 8.0.1228.1
https://forum.reallusion.com/uploads/images/2f78b118-7e4a-40fd-acf1-18b2.jpg





iClone Certified Content Developer and Author of the Pinky Frink® Adventure Series & the Pinky Frink® Learning Books
site: Granny J's 3D Attic SKYPE = grannyjsplace email: grannyj@grannyjs3dattic.com
MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11








GrannyJ
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Yes, it's 1228.1  & no, it won't run..... so I uninstalled it & also tried just installing the initial release, that won't run either...... 






iClone Certified Content Developer and Author of the Pinky Frink® Adventure Series & the Pinky Frink® Learning Books
site: Granny J's 3D Attic SKYPE = grannyjsplace email: grannyj@grannyjs3dattic.com
MY RIG: GPU: Dual GeForce GTX 970M | CPU: Intel(R) Core(TM)i7-5930K @3.50GHz| 32.00 GB RAM | OS: Win 7 Pro SP1 | DX11









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