Installing the two programs mentioned above fixed the problem

Thanks very much

Dear William,

Thank you for contacting Reallusion.

Please check the following items in order to solve the problem:

1) We suggest upgrading your graphics card driver to the latest version.

2) Please close whole terminate and stay resident programs.

3) If there is any Firewall, Anti-Virus or Anti Spyware in your system? If yes, please turn them off temporary.

4) If you are running the other applications at the same time, please stop them first.

5) Make sure that your PC has enough system resources.

6) Please try to download and install C++ 2008 SP1 Redistributable Package.

Microsoft Visual C++ 2008 SP1 Redistributable Package download link
http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en

7) Download the "'DirectX End-User Runtime Web Installer" and install it:
http://file.reallusion.com/cs/dxwebsetup.exe (208k)

Alternatively, you may download the "DirectX End-User Runtimes (November 2008)" from the following link:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=886acb56-c91a-4a8e-8bb8-9f20f1244a8e

If the problem persists, please provide the following information in order to help you with your issue. You can contact us via “Support Form”.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx

1) We would be grateful if you could capture a screen shot to us when the issue is presenting. If there is any error message, please provide the information of error message, which contains Problem Event Name’, Fault Module Name’, Fault Module Version ‘, Exception Code’ and Exception Offset’. You can discover this information via ‘Control Panel’ --> ‘Administrative Tools’ --> ‘Event Viewer’ --> ‘Application’.

2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".

Yours sincerely,

Mick
Technical Support
Reallusion Inc.
www.reallusion.com

Make sure your OS is up-to-date by visiting http://windowsupdate.microsoft.com with Internet Explorer.

Any errors reported on the DirectX Diagnose? Start > Run > DxDiag [Enter]

I had a similar problem with another application, the installation of the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update (see Microsoft Knowledgebase 973544) solved the problem in my case.

Hope this helps.

…

I installed Crazy Talk standard after purchase, had a quick play to get the feel of it and everything seemed to be working fine. After rebooting I now get the message "Unable to start your application due to a side by side configuration error"

Can anybody offer any advice or solution to this problem, it would be much appreciated.