Dear William,Thank you for contacting Reallusion.
Please check the following items in order to solve the problem:
1) We suggest upgrading your graphics card driver to the latest version.
2) Please close whole terminate and stay resident programs.
3) If there is any Firewall, Anti-Virus or Anti Spyware in your system? If yes, please turn them off temporary.
4) If you are running the other applications at the same time, please stop them first.
5) Make sure that your PC has enough system resources.
6) Please try to download and install C++ 2008 SP1 Redistributable Package.
Microsoft Visual C++ 2008 SP1 Redistributable Package download link
http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
7) Download the "'DirectX End-User Runtime Web Installer" and install it:
http://file.reallusion.com/cs/dxwebsetup.exe (208k)
Alternatively, you may download the "DirectX End-User Runtimes (November 2008)" from the following link:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=886acb56-c91a-4a8e-8bb8-9f20f1244a8e
If the problem persists, please provide the following information in order to help you with your issue. You can contact us via “Support Form”.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
1) We would be grateful if you could capture a screen shot to us when the issue is presenting. If there is any error message, please provide the information of error message, which contains Problem Event Name’, Fault Module Name’, Fault Module Version ‘, Exception Code’ and Exception Offset’. You can discover this information via ‘Control Panel’ --> ‘Administrative Tools’ --> ‘Event Viewer’ --> ‘Application’.
2) Please generate a "dxdiag.txt" for us that we can check your system environment.
i) Select the "Start" menu, click "run"
ii) Input "dxdiag" and click "ok"
iii) It will check your system for a while, after finish, click "save all information"
iv) Save "DxDiag.txt".