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Peter (RL)
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Peter (RL)
Posted 9 Years Ago
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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gillycol (7/4/2016)
Hello - this is the closest thread to my question! I am usually a mac user, and I bought a refurbished PC especially to run iClone. Three days later, the PC has died. Lesson learned there - but what will happen when I try to install iClone on whatever machine I replace it with?
Advice to a (very) newbie appreciatedFor the convenience of our users we allow for up to TWO simultaneous installs on separate computers. This means that you may install one copy of iClone on two separate computers without issue providing only one computer is in use at any one time.
If you later wish to install on a new computer you can simply uninstall from one of the old computers while connected to the internet and this will free up your license.
However if you are not able to uninstall because of hardware issues, you can manually deactivate from one of the two computers. Please follow the steps below to deactivate your license from an old computer. Once you do this you will be able to install again.
I hope this helps answer your question.
Peter
Forum Administrator www.reallusion.com
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gillycol
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gillycol
Posted 9 Years Ago
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Group: Forum Members
Last Active: Last Year
Posts: 15,
Visits: 83
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I cannot over-emphasise what a relief this is. Thank you for your prompt reply.
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LookingGlassGraphics
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LookingGlassGraphics
Posted 6 Years Ago
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Group: Forum Members
Last Active: 4 Months Ago
Posts: 173,
Visits: 1.1K
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Hello everyone, I currently have a support ticket open as one of my serial numbers has been compromised. I just want a bit of clarification from the admins and other users here while I wait on tech support to get back to me. With the previous serial number I also purchased an additional seat, but after receiving my new serial I do not see the additional seat available in my registration. Since "Each license, Serial number, allows 2 installs - the restriction being that both can't be used at the same time.", I should be able to install my serial onto my PC and my laptop, should I decide to work mobile, thus leaving the additional seat I paid for to install onto another PC correct?
J. Rosa
Marketplace Link:
Looking Glass Graphics
Primary
NVIDIA GeForce RTX 3060 Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz, 32.0 GB RAM, 12 GB Dedicated Ram Secondary
NVIDIA GeForce GTX 1080 Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 32.0 GB RAM, 4 Core(s), 8 GB Dedicated Ram
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animagic
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animagic
Posted 6 Years Ago
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Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
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The additional seat/license should have its own serial number and be listed separately. At least that's what I have.
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LookingGlassGraphics
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LookingGlassGraphics
Posted 6 Years Ago
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Group: Forum Members
Last Active: 4 Months Ago
Posts: 173,
Visits: 1.1K
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Yes, support reached back to me and I would be able to use the license on a third PC since I have the additional seat. Thank you.
J. Rosa
Marketplace Link:
Looking Glass Graphics
Primary
NVIDIA GeForce RTX 3060 Intel(R) Core(TM) i9-10900K CPU @ 3.70GHz, 32.0 GB RAM, 12 GB Dedicated Ram Secondary
NVIDIA GeForce GTX 1080 Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz, 32.0 GB RAM, 4 Core(s), 8 GB Dedicated Ram
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