Hi all,

Sorry to inform you that due to a development mistake, some of recent uploaded files are impacted and need you to re-upload it.

Cause:
On 11/4, we added a layer of protection all new upload files to prevent them from being downloaded without purchase/trial by renaming them after upload. However, there is a defect in the rename rule that caused some files were renamed to the same ones. As a sequence, purchaser may download wrong files after purchase. Though it's fixed for the new upload, we can't recover overwritten files and need the authors to re-upload them.

What need to be done:
1) Please refer to the Google Sheet and see if your contents are impacted. If yes, please re-upload them (DO NOT replace, which doesn't work in this case) and update your pack if necessary.
https://docs.google.com/spreadsheets/d/1uRFh87C0f5ZFM0qxT43el8zkl9CST3pPnQ7nXg17VJ4/edit?usp=sharing

2) Currently those impacted contents are kept in case you need to retrieve product image or description, etc. When the new uploads are done, you can drop me a mail (alanchen at reallusion。com) to check if the new files are correctly renamed, or delete impacted contents.

3) If the content were purchased before fixed, you can use "Send gift" from "Send message" to send the updated version to the purchaser.

Apologize for the inconvenience. If you need any assistance that may help speed up the process or reduce your effort, please let me know. Thanks.


Regards,
Alan


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Reallusion Marketing Department
EC service team