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installShield Wizard error

Posted By wendyluvscatz 12 Years Ago
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wendyluvscatz
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wendyluvscatz
Posted 12 Years Ago
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I cannot get the installer from my email to run
get an error window with this message
do I need to unistall my old CTA?


Error Code:-5001 : 0x80070002
Error Information:
>SetupNew\setup.cpp (142)
PAPP:
PVENDOR:
PGUID:
$
@Windows 7 / Server 2008 R2 Service Pack 1 (7601)
IE Version: 9.11.9600.16428




Peter (RL)
Peter (RL)
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Hi Wendy,

Sorry to hear about your problems installing CrazyTalk Animator 2.

The -5001 error often indicates the installer has not been downloaded completely.

Please re-download the trial again and save the file to your hard drive first. Once downloaded completely, please try to install it again.

We recommend downloading using a Download Manager such as the free "FlashGet". This will enable you to continue the download should it get interrupted and reduce the risk of a corrupt file.

http://www.flashget.com/index_en.html

If you continue to have problems, please contact Technical Support using the link below. They will be able to advise you further. Thanks.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com


wendyluvscatz
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thx, made two download attemps both different file sizes which tends to indicate this is the case, will investigate further.

yes thx, that download manager got it all and it ran :)







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