Howdy all,
I downloaded Animator Pro last night 16 Feb 2012, and have been unable to use it since the installer program seems to "hang" and go no further, after it starts "validating your serial number through internet, please wait ..." Well I waited for hours, rebooted tried again etc and no luck. Yes the internet connection was up and running and I could find no problem with blocking the program by Windows or by my antivirus, TrendMicro Titanium... I "allowed" the installer to proceed both times the dialog box came up asking if I should let it run... I have a screenshot attached. Yes I have input a trouble ticket first thing this morning, but I'm concerned I won't get rapid help so I can actually USE the program this evening after work, and this weekend. My computer is robust enough to run Frameforge, and Storyboard Artist, and Anime Studio 8, so I don't think my system is the problem here.
I have Windows 7, service pack 1
AMD Athlon 2.8 GHZ processor
64 bit operating system, 4GB RAM..
I have to get this running so I can work a project this weekend, so I'm a little desperate. Also, I'm hoping that my trying to install multiple times, won't make the system think I have installed on multiple computers, then lock me out, if I ever DO get past the validation process.
Any help is very welcome. Thanks from a newbie.