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What's New in iClone 6.53

Posted By Peter (RL) 9 Years Ago
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justaviking
justaviking
Posted 9 Years Ago
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I was able to reproduce the "clothing" problem.
FeedBack Tracker Issue #839:  http://www.reallusion.com/FeedBackTracker/Issue/problem-with-clone-cloth/#issue_comments


My interpretation is that it is simply a different manifestation of the "head" issue, which I recreated by swapping out the torso, and reported here:
https://forum.reallusion.com/FindPost309467.aspx
In fact, the "head" issue is really a "torso" issue, based on what I'm seeing.  (I explain that below, in "Further Analysis" paragraph.)  The results are extremely similar.  A couple of mesh polygons - always in the BASE OF THE LEFT SIDE OF THE NECK - are broken, with a couple of the vertices getting attached to somewhere else, such as the left foot or the left wrist.  If you move the hand, you will see the polygon follows the hand, so it's not simply floating out in space.

I'm not sure the problem behaves 100% consistently, but I was able to reproduce it quickly and easily.  If this post doesn't help Reallusion, I don't know what will.


HOW I QUICKLY DUPLICATED THE ISSUE:

1) First, install a free T-Shirt clothing pack
Other clothing options may also cause the problem, but this way we are all doing the same thing.
http://city.reallusion.com/ContentPreview.aspx?i=JICa5e02fdb278a2ff51&Refer=5

2) Start a new iC6 project
3) Add a G5 character - I used "Chuck" initially, and also duplicated the problem using "Gywnn"  (Fig 1)
4) DRAG a new T-shirt onto the avatar  (Fig 2)
5) Keep an eye on the neck area
6) Just work your way down the list of T-shirts - If it doesn't break the first time (thought it might), try the next shirt, and the one after that...
7) After only a few shirt changes, you should see something odd in the neck (Fig 3)


FURTHER ANALYSIS:

The problem mesh is actually the RL_Upper (torso) mesh... AND... hand or foot (that I've seen so far).
When observing the problem, I selected the RL_Upper mesh and lowered the strength of the Diffuse texture (turning it white), and that made it clear that the broken polygon was actually part of the torso, not the head. (Fig 4).

You can also see that it's joining with another mesh at the mid-point, approximately.  When I made the RL_Upper mesh pale, the bottom half of the "strand" connected to the foot stayed flesh colored, and is part of the RL_Lower mesh.  (Fig 5 and Fig 6)
 

ADDITIONAL OBSERVATON:

I always notice the problem in the same area (left jugular).  It might even be the same polygons.  Remember it's actually the top of the torso (RL_Upper mesh), not part of the head.  Sometimes it attaches to the foot, or the hand, and maybe the knee, but always on the left when I've seen it.  In the case of a foot connection, it was five polygons.  (Fig 7)

I even managed to make two breaks simultaneously, simply by changing the shirt multiple times.  (Fig 8)

Sometimes changing the shirt actually restores (fixes) the broken polygons.


ONE FINAL OBSERVATION:

I do not thing the shirts are at fault.  The same shirt may work, may connect to the foot, or connect to the hand.  So it's not like the yellow shirt has specific behavior related to it.  I also have not found a pattern to how it breaks, but I'll leave that to the Reallusion developers to figure out.


FIG 1
https://forum.reallusion.com/uploads/images/b93e7ae7-9614-444f-8e36-e053.jpg


Fig 2
https://forum.reallusion.com/uploads/images/fcc0754f-228d-43e5-bf1d-cd78.jpg

Fig 3
https://forum.reallusion.com/uploads/images/2d6a7a59-8429-4e1d-95c3-43d5.jpg

Fig 4
https://forum.reallusion.com/uploads/images/dd0637dd-e487-402a-968d-ba55.jpg

Fig 5
https://forum.reallusion.com/uploads/images/aa30c779-2f68-43fc-a1cf-9af4.jpg

Fig 6
https://forum.reallusion.com/uploads/images/715f77ae-4aaa-457b-9512-075f.jpg

Fig 7
https://forum.reallusion.com/uploads/images/69379d0f-c793-4f72-9a02-9707.jpg

Fig 8
https://forum.reallusion.com/uploads/images/843b2f4f-bd13-4422-a4af-da15.jpg
x




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theschemer
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Thanks for you assistance in this. I appreciate it. Don't forget to add it and a vote to the Feedback Tracker. :)
TS
justaviking
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theschemer (12/31/2016)
Thanks for you assistance in this. I appreciate it. Don't forget to add it and a vote to the Feedback Tracker.


You're welcome.
I've already spent my 10 votes (but hopefully at least two will be freed up after I confirm iC7 resolves them).
Hopefully my documentation of this issue (documented with a vengeance!) shows my support.  ;)


P.S.
I cross-reference the "head" and "clothing" issues.  I think they are two manifestations of the same underlying flaw.
FeedBack Tracker Issue #839:  http://www.reallusion.com/FeedBackTracker/Issue/problem-with-clone-cloth
FeedBack Tracker Issue #841:  http://www.reallusion.com/FeedBackTracker/Issue/iclone-crashes-when-you-replace-heads

P.P.S.
I sure wish we could edit our "comments" in Feedback Tracker.  I sort of goofed my P.S. in #841.  :blush:



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mr_vidius
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animagic (11/22/2016)
I am on Windows 10, but like mentioned, Windows 7 supports DirectX 11. I did some work yesterday with legacy characters and had no issues.

I believe it is not a DirectX problem, because all legacy avatars work under DirectX 9 as well. If you start iClone under DirectX 9, do you see the same problems?



the problems do occur in both direct x 9 and direct x 11. I highly doubt it's a direct x issue. it's a software issue ( iclone 6.53 patch) I reverted back to 6.51on my business computer, and the issues are gone (except for the little ones 6.52 was supposed to correct). my play computer still has 6.53 and the issues. the problem is in iclone. they did something to it when they created the 6.53 patch. maybe, if they started with 6.5 and worked up from there, they might discover what they did. or maybe not. since iclone has now become so complex now that maybe they forgot how they wrote it in the first place :w00t:

vidius
hattori kun
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Is everyone using the iC653_Hotfix.zip? Is it pretty stable?
So I download IC6_PRO_Enu.exe and just apply the iC653_Hotfix.zip  after that? No other patches to install anymore.
wires
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hattori kun (5/28/2017)
Is everyone using the iC653_Hotfix.zip? Is it pretty stable?
So I download IC6_PRO_Enu.exe and just apply the iC653_Hotfix.zip  after that? No other patches to install anymore.


It would seem that this patch isn't really intended for every user.

v6.53 (6.53.3511.1) Hotfix released on May 22nd, 2017

    A supported hotfix is available from Reallusion. However, this hotfix is intended to correct only the problem that is described in below. Apply this hotfix only to iClone that are experiencing the problem described in below. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
                   Note If additional issues occur or if any troubleshooting is required, you might have to contact our techincal support.

    Fixed: iClone crashes when changing G3/G5 character heads.

  • Fixed: Split or distorted mesh when G5 or prior generation characters change clothes and heads.
  • Fixed: Some of the trees appear without leaves (Total Plants Biosphere Collection Pack)
  • Fixed: Watermark appears in iClone on purchased iAvatars with morph sliders.
  • Fixed: Certain G3, G5 characters looks different, their hairs do not conform correctly when opened in iClone 6.53.

Also, this isn't an installer patch. The user is required to unzip the file and then run iClone using the exe file in the Bin 64 folder.

From the Readme file:


. Make sure installed iClone 6.53 Pro.
. Unzip IC6.53_20170421.1.zip
. Run iClone6.53 hotfix via \IC6.53_20170421.1\Bin64\iClone.exe





Gerry



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animagic
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hattori kun (5/28/2017)
Is everyone using the iC653_Hotfix.zip? Is it pretty stable?
So I download IC6_PRO_Enu.exe and just apply the iC653_Hotfix.zip  after that? No other patches to install anymore.

This hotfix seems to be specifically for Windows 7 users that have problems with G3/G5 characters.



https://forum.reallusion.com/uploads/images/436b0ffd-1242-44d6-a876-d631.jpg

hattori kun
hattori kun
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Thanks guys. I'm on win 10 so I guess this doesn't apply.

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