hanfan (11/18/2011)
I beg to differ that their problems are solved. I JUST found out that I was charged $50 more than what my billed stated my total was. What's more there are numerous complaints about Element5/Digital River, whoever these people are, by others about being overcharged and charged for things they never ordered. Instead of thinking everything is fine with ordering products trhough the Content Store, be very skeptical. Be prepared to have to deal with your credit card company to be reimbursed for the over/fradulent charges. Personally, I've cancelled the credit card I used to purchase the products I got throguh the content store becasue I don't trust Elements5/Digital Rivers. And I am immediately ceasing doing any further business with Reallusion.
Hi Tim
Sorry to hear of your purchasing problems.
Element 5 is part of Digital River who are one of the longest established e-commerce companies on the net having been around since 1994. There really is no need not to trust them as they are not a fraudulent company.
Sadly though, as can happen with all companies, errors can occur as it appears happened in your case. When this happens it is always best to deal with Element 5 directly but please remember you can also contact Reallusion Customer Support should you not be satisfied with the service of Element 5.
If you use the Support Form below they will help you to resolve any problems you may have.
http://www.reallusion.com/CustomerSupport/User/QForm.aspx
Peter
Forum Administrator
www.reallusion.com