I have downloaded iClone successfully. When I open the program and it asks me for my email and account password, I entered my email and password associated with my Reallusion account. However, when I click the activate button, a message appears that reads:

"Failed to login. Wrong E-mail or password. Please try again."

Also, when I click the 'Create account' button, my web server says that it cannot find the requested webpage. Am I using the wrong account info? Any suggestions?

I have problem with activation too...may be I should wait 1-2 days?I can login on site,but cant activate iclone 4.3

Sorry to hear of your problems activating iClone 4.3 EX. There may have been some temporary issues with the activation server that has caused these issues.

I will check with the Support team to find out if this is the case. In the meantime I would try again as the issue may be resolved now.

Apologies for the inconvenience caused.

                                                                

Peter
Forum Administrator

www.reallusion.com

All okay))):D I entered:D

The problems with the activation server are now resolved. Anyone who was earlier unable to activate their copy of iClone should try again.

Once again, apologies for the inconvenience this downtime has caused.

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi - I am having the same problem. Have been trying for 2 days to activate my trial version of iClone.  After entering my password, the program tells me I am not connected to the internet - try again later.

Hi..

It sounds like iClone4 EX may be being blocked by your Security Software. You need to allow iClone to have full access for it to be able to successfully activate.

I would advise checking your Security Software documentation to see how to do this.

If this proves unsuccessful then please contact Reallusion Technical Support using the link below. They will be able to help you further with this issue.

http://www.reallusion.com/CustomerSupport/User/QForm.aspx

                                                                

Peter
Forum Administrator

www.reallusion.com