Hi, I need to buy a product really quick. My client waiting a character for this evening and I can't even purchase the pack on content store. I bought many things before on Softwarestore and actorcore. Now, I see that warning and I can't buying anything. I increased my card limit so please fix this problem really quick. I have to buy it very soon

Hi...

We are sorry to hear that you have had problems placing an order.

As this may have been a temporary issue, please try again to see if your order can now be processed. However, if the problem continues, please contact Customer Support using the link below. They will be able to help process the order for you.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com

Hi Peter,
Of course, I sent an email to support team. Chat bot said that their time UTC +8 10.00 am. So there is not good time for the support. I did my best. Problem still continues. At least, I could enter my card details but now, whenever I click the Pay Checkout button, payment page not visible and I see only an error, Your request couldn't be processed at this time. This is does not allow me to go further.

Did you send an email or use the Support form I provided a link for? Contacting Support using email normally takes a little longer to get a reply so using the Support Form is the best option.

What I would suggest is to try the purchase using a different browser, different computer, or even using a different internet service if possible. This is worth trying as it may be that your security software or browser settings are preventing access to our servers.

                                                                

Peter
Forum Administrator

www.reallusion.com

Thank you for reply. Yes, I sent the form when I create this form first time. That form provided me by Chat bot and I sent. Btw, I use Edge but I tried on Chrome and I used my phone Chrome before the create this forum title. That's why I could not fix the problem. This is not about me I guess, this is exactly about services.