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3dSphinx
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3dSphinx
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 139,
Visits: 2.0K
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Thanks for the update. Everything good on my end now.
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Edward (RL)
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Edward (RL)
Posted Last Year
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Group: Forum Members
Last Active: 2 Months Ago
Posts: 301,
Visits: 4.9K
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3dSphinx (2/20/2024)
This was posted last month. But today in the evening iClone says that my Accuface serial number is incorrect and then that I need to log back into my account. However when I go to the menu it shows that I am logged in. The Reallusion hub also kicks me out. So I can't use my software is very infuriating. The thing is I was using it fine this morning. No matter how many times I log back it it kicks it back out. I am going to try the IPv6 trick but...Hello, Sorry for any inconvenience caused. :crying:
An abnormality occurred during system maintenance and updates. The issue has been resolved. If there are still any abnormalities, please contact customer service. https://www.reallusion.com/CustomerSupport/UserEx/QSubmit.html?type=generalEdward
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animagic
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animagic
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
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animagic (2/20/2024)
3dSphinx (2/20/2024)
This was posted last month. But today in the evening iClone says that my Accuface serial number is incorrect and then that I need to log back into my account. However when I go to the menu it shows that I am logged in. The Reallusion hub also kicks me out. So I can't use my software is very infuriating. The thing is I was using it fine this morning. No matter how many times I log back it it kicks it back out. I am going to try the IPv6 trick but...Some problem with content. Looks like the backend is down as nothing in my system has changed. As well as problem AccuFace serial number when I relaunched my iClone. What's going on...:crazy:
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animagic
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animagic
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
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3dSphinx (2/20/2024)
This was posted last month. But today in the evening iClone says that my Accuface serial number is incorrect and then that I need to log back into my account. However when I go to the menu it shows that I am logged in. The Reallusion hub also kicks me out. So I can't use my software is very infuriating. The thing is I was using it fine this morning. No matter how many times I log back it it kicks it back out. I am going to try the IPv6 trick but...Some problem with content. Looks like the backend is down as nothing in my system has changed.
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shoppersplace5
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shoppersplace5
Posted Last Year
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Group: Forum Members
Last Active: 9 Months Ago
Posts: 30,
Visits: 129
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let me know, the ivp thing worked like a charm
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3dSphinx
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3dSphinx
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 139,
Visits: 2.0K
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This was posted last month. But today in the evening iClone says that my Accuface serial number is incorrect and then that I need to log back into my account. However when I go to the menu it shows that I am logged in. The Reallusion hub also kicks me out. So I can't use my software is very infuriating. The thing is I was using it fine this morning. No matter how many times I log back it it kicks it back out. I am going to try the IPv6 trick but...
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animagic
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animagic
Posted Last Year
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Group: Forum Members
Last Active: Last Month
Posts: 15.8K,
Visits: 31.4K
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There seems indeed to be a sensitivity of the Hub to an enabled IPv6 setting. In my case I was unable to install CC4 with repeated messages that I didn't have an internet connection, which I have. So I disabled IPv6 and that did the trick. As the Hub seems to be the only program that doesn't like IPv6 and disabling may break other applications, it might be something for RL to look into.
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heartseer
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heartseer
Posted Last Year
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Group: Forum Members
Last Active: Last Year
Posts: 1,
Visits: 21
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I have made some progress. Changed to Chrome as default Browser. Then I Disabled IPv6 on my advanced internet options. I can now Logon to the RA Website and the Hub. I can also download most of the CA content I have recently purchased.
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Peter (RL)
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Peter (RL)
Posted Last Year
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Group: Administrators
Last Active: Last Year
Posts: 23.1K,
Visits: 36.6K
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If you continue to have problems please keep in contact with Support and update them with any error messages you receive. This will help them track down the problem.
Peter
Forum Administrator www.reallusion.com
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shoppersplace5
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shoppersplace5
Posted Last Year
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Group: Forum Members
Last Active: 9 Months Ago
Posts: 30,
Visits: 129
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still cant download my content. refresh error, parse error, token error.
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