So I purchased a model off the ActorCore page. First time I'd bought anything there.
Here are the images on the website:


However, when I loaded it into iClone, this is what I see:


It's not even close to what it looks like in the store, and for my purposes, it's not useable.
I wasn't expecting something photo-realistic necessarily, but something reasonably good (It says "ActorScan", which I guess is goodness?)
I assume this is a case of "tough break, buyer beware" but perhaps I'm doing something wrong (have to load higher quality textures or something?)
Really disappointing if this is the level of quality Reallusion is offering in its store.

The description says that the model only has 7k~10k polygons and a 4k texture. 

That's not much for close-ups.

As a background character it might be enough. 

Thank you for the response.
Yes, I see that now. In fact, it looks like the vast majority of the ActorCore characters are 7-10k polys w/ a 4K texture.
imo they should clearly state up front that these characters are not suitable for anything closer than a few meters.

First of all, there is a 3D preview when you select a character, which gives a pretty good idea of what it will look like. 

Secondly, it is clearly stated that this is an ActorSCAN character, with a link providing more information. You will find the following regarding its application in a comparison:

"Crowd rendering for archviz, game, film, digital twins; suitable for long to middle shot camera ranges, with natural facial performance"

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Well, that's just it: The 3D preview gives a good idea of what the character looks like...but ONLY from a distance. The problem is when you get close. The preview window prevents you from zooming past a certain point, several feet out (which made me pause at the time..."Why?"). Now I know why. 



That's fine. But visiting the page for the first time, one has no idea what the "ActorScan" logo means. I'm going strictly off the images (which look good) and the preview window, not the name "ActorScan".

I'd suggest 2 things: 1) Clearly state "For crowd rendering for archviz, game, film, digital twins; suitable for long to middle shot camera ranges, with natural facial performance" at the top of the page. 2) Allow the preview pane to zoom in to within a foot of the character. That way, the potential buyer knows exactly what they're getting.

Now I know. What I need are "ActorOrigin" assets.

Thank you for the response.

On my computer it's only a small part of the screen and you can't even zoom in to see further details. 


Is this even visible from long and middle shots?

What more can I say...:unsure:

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