Hey everyone,

CC4 has been crashing for a long time after I apply the skin to the character. No matter what skin it is, it keeps crashing and closing without a warning. 
I have been in touch with support for 13 days now, and I have tried all solutions they provided, such as Reinstalling CC4, uninstalling the skin packs and reinstalling them, downgrading to lower nvidia drivers, 
Does anyone has the same issue? or any solutions?
CC4 v4.33

I tried a couple of skins on Kevin and it worked fine.  This is on a system with a GTX 1080 ti.

What you could try is applying the skin with the render setting to Quick Mode and see if that makes a difference.

This disables most visual effects in Preview, which may cause issues at times. After the skin is applied you can switch back to High.

A particular setting that seems to cause instability (I have noticed it in iClone 8) is Environment Reflection, which is located under Preference/Real-time Render Options:

I have it turned off while working with iClone 8, and that has greatly reduced crashes. This may be the same for iClone 4.

---

Thank you for the reply, but I have already tried that, and many other different settings in cc4. Btw, I am running on an RTX 3060.
The thing is everything was working fine until I updated cc4 to the latest version, and after that not only the skin (which is the most crucial part of my workflow at the moment), but also merging props, merging materials and editing mesh section are crashing now and then. But since they are not that important for my job at the moment, I didn't open any topics for them.

Hi...

If you continue to have crashing problems you might like to consider uninstalling CC4 and then reinstalling the latest full version. This may well resolve the problem.

However, if the problem continues after a clean install, then please contact Support using the link below. They will try to help you with this issue.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html

                                                                

Peter
Forum Administrator

www.reallusion.com

Same here, also waiting and searching to fix. I tried the trial version first, and that worked perfectly, so I'm not sure why the full version has these issues. 

When opening a character, I noticed that the figure has no texture; this also freezes the Material window on the right which doesn't move / is unable to scroll up and down when this happens 

Hi...

If you have had a graphic driver update since using the trial version, try rolling back your graphic drivers to the previous version and see if it makes a difference.

However, as I mentioned previously, please contact Support using the link below if the problem continues. They will work with you to resolve the issue.

https://www.reallusion.com/CustomerSupport/UserEx/QForm.html


                                                                

Peter
Forum Administrator

www.reallusion.com

Same here, applying any skin to any character cc4 clash. Cc3 works fine. Have rtx 3090, quick mode didn't help

This seems to happen "only" with CC4.33. Going back to 4.32 helps.Install 4.32, apply a skin, then re-install 4.33 and go on with your work. Sadly you have to go through the whole process again each time you want to change a skin. if you work with 4.33. You could also install 4,4x or 4,5, but sadly those are packed with other bugs and most importantly you can not go back to 4.33 anymore after you have changed something with 4.4/4.5.

I am more then disappointed about all this. Almost every project ive started failed on something. Too many times,especially when creating the perfect character CC crashed in the past. 4.32 seems to be the most stable version so far, went to 4.4 in april, because of too many horrible bugs back to 4.32 and had to redo all my characters from scratch because 4.32 doesnt read 4.4 files. Then to 4.33 because of the gloriously widened workspace. I got almost any addon installed and i do not test 5000 sliders cloth,skin etc on each change. Now wanted to change a simple skin.. Not to imagine what will happen when i install 4.5x.

RL should provide a list of known issues to customers so can decide to upgrade or not, TBH:I understand bugs are a part of programming, nobody is perfect, but i do not understand why years old bugs (FB tracker) have never been fixed.
RL sould also provide a little tool for "emergency" conversion cases where users are stuck in bugs, so they cn go on working with a previous version CC. I am not talking about CC4.5 to 3.4 ,i am talking about this unusual
situation where compatibility stops in the middle of a release.